Can anybody tell me why when I open Identity Safe and try and close it I get a prompt to "Select a home app", which is either TouchWiz Home or TouchWiz Easy Home? I never needed this before and I don't want it now.
ID Safe is living dangerously.
Samsung Galaxy S5 - Android 5.0
Thanks.
Cool, if you have no backups then you can have a try for the Android recovery (link is external) tools on Google.
From the link above
Step 2. Enable USB debugging on your phone. By the way, in order to successfully work this Android Recovery software to restore lost files, you need to root your Android phone.
Both debugging and rooting can be dangerous for your Android device. It can bypass any built in security and allow apps full access to your entire device.
If you want Android apps, I would suggest only searching the Google Play Store.
Cool, if you have no backups then you can have a try for the Android recovery tools on Google.
Good news. Glad you found the older backups.
I sort of found this when a user was needing to delete backups from old devices he no longer had, and they were no longer registered on the NMS web site. The delete function was available from the new phone using the same method to find older backups.
Yes, I have some of the numbers but may of missed a few, but anyway that is a non-issue now.
My suggestion was because it seemed you didn’t have any contacts/messages anymore - "Oh dear, so I've lost all of the contacts (and messages) I've had saved on my phone" Permalink - and since desperate times call for desperate measures…. but of course one has to carefully think before downloading anything.
Glad to hear now you would have been OK all the same since you have some numbers saved elsewhere. Even better that Peterweb could give you the right (and safest) reply.
Cheers.
Rainbow_2:Doesn't the Product Manual give any instructions about recovering contacts etc.?
If it doesn't, I see there are websites offering a tool to recover them.
I searched "Samsung Galaxy S5 - Android 5.0.how to recover contacts and messages" and many results were returned. As an example, I only checked the first two ones:
The first one I didn't visit because Sucuri SiteCheck detected outdated software
The second result (an https site) https://www.android-recovery.net/recover-contacts-from-samsung.html seems to be OK for both Sucuri and VirusTotal
You might perhaps consider this opportunity?
Thanks @Rainbow_2 ,
Peter's instructions above worked perfectly, so no need for another third party program. I have some numbers saved on my home phone and some on an old mobile so I would have been OK. I don't like the idea of installing extra programs that I've never heard of either.
Cheers.
Thank you @peterweb! That worked! 
Thanks again. 
On your phone, open NMS and navigate to the Backup section. Then tap on the down arrow beside Backups For.... See if there is another device listed there.
When you reinstall NMS, the web site sometimes gives a different name for the device. Especially if you had changed the name for the device.
Doesn't the Product Manual give any instructions about recovering contacts etc.?
If it doesn't, I see there are websites offering a tool to recover them.
I searched "Samsung Galaxy S5 - Android 5.0.how to recover contacts and messages" and many results were returned. As an example, I only checked the first two ones:
The first one I didn't visit because Sucuri SiteCheck detected outdated software
The second result (an https site) https://www.android-recovery.net/recover-contacts-from-samsung.html seems to be OK for both Sucuri and VirusTotal
You might perhaps consider this opportunity?
Here's another reason to use a dumb phone.
Since I can't remember resetting my Samsung back to factory settings I just did and forgot to save a backup of my contacts. I wasn't too concerned because I thought I had a copy on the SIM card. Nope, not any more, but not to worry, I had regular weekly backups done by NMS, except after I reinstalled NMS it tells me no backups found. 
Oh dear, so I've lost all of the contacts (and messages) I've had saved on my phone.
Krusty13: I'm seriously thinking about ditching the so called smart phone and grabbing a cheap dumb phone.
Peterweb: I only use the phone as a phone, with the occasional text message.
Glad I'm not alone to use the mobile just as a phone, with rare text messages - I’m already enough busy to handle my computer!
I'm seriously thinking about ditching the so called smart phone and grabbing a cheap dumb phone.
I'm with you there. I only got a "smart phone" because it was inexpensive for my phone plan, and so I could try to help with mobile questions.
I only use the phone as a phone, with the occasional text message.
Hi Peter,
Yeah, I had seen that story from PC Advisor. I don't even know what TouchWiz is but I can't understand why a Launcher is required to close ID Safe. 
Anyway, for the little I use ID Safe on my phone I can live without it, so have uninstalled it.
No other applications (I hate the word, "App") that I have installed require TouchWiz and it was not needed for ID Safe to close until very recently, so perhaps an update caused it.
I'm seriously thinking about ditching the so called smart phone and grabbing a cheap dumb phone. I just don't see the point as they are not as user friendly as a computer for the way I've been using it anyway. I don't need to go on line when I'm out and I can use my Windows machines when I do want to go online from home. Perhaps I'm just to too old to bother. 
Cheers!
The only thing I can suggest is that there are proprietary changes that Samsung makes to the Android version on some/all of their devices. These often cause other apps to behave in strange ways. Some Norton apps have difficulty with some Samsung devices. The latest ID Safe may have been caught by this issue.
Not sure if you use the Touch Wiz, but here is some information on how you might disable it. Maybe if you disable it, Norton will no longer ask about it. http://www.pcadvisor.co.uk/how-to/google-android/how-disable-touchwiz-on-samsung-smartphone-update-3601797/