@Tony_Garland Really sorry to hear about your experience though I can’t say I’m surprised. Unfortunately my experience dealing with tech support, Norton and elsewhere, parallels yours. Also not infrequently I find tech support agents know less than me, and that’s a pretty low bar so it gets frustrating.
After I got your message I decided to give tech support a try myself this afternoon but I gave up after waiting an hour. I don’t know that it’ll do any good but I sent detailed questions in the chat message and asked that they send me their response by email, not that I expect a response even if they get the chat message.
While I was waiting for the live agent and twiddling my thumbs, a browsed the Community forum and came across this post. Documentation? Program Rule Dialog - #3 by bjm I sent @bjm a message a few minutes ago asking about designating a range of values in the parameter fields in traffic rules and mentioned that the dash/hyphen doesn’t work in v24. Hoping @bjm or someone else has some ideas.