@Tony_Garland Sorry to hear that it’s not working in the MAC version. I guess Norton’s playing the numbers game. Windows-based computers still have the lion’s share of the market so MAC users aren’t prioritized. Hopefully they’ll fix these bugs soon. Fortunately you have the tech skills to implement a workaround but there are many users who don’t and are at the complete mercy of Norton. It’s unconscionable to release a half baked security app without adequate support or guidance.
This entire version 24 “upgrade” has been a fiasco. Another problem cropped up recently so I’m reverting back to version 22.24. I get prompts asking whether to allow a particular app to access the internet despite having set a default program rule to block it. It’s not even a new app so the rule’s been in place for some time. What’s the point of having a default rule if you’re continually asked whether to allow or block? sheesh.
The more bugs I find, the less comfortable I am relying on version 24. I don’t know what it’s doing on the back end. It all comes down to trust.
Appreciate your help, SA. You always have good suggestions.
Without adequate support from Norton, it’s especially important that we all try to help each other. Sometimes it’s a stab in the dark but eventually one may hit the target.
Yeah, I’ve seen that on previous versions for mac. It continues asking after you’ve previously answered what to do (and it creates a rule based on your answer).
Regarding trust: I’ve worked as a developer in the software/firmware industry for over 40 years–close to retirement now–and I can say that there is a developing issue, across-the-board, where technical expertise and quality are rapidly in decline at many companies.
Time will tell whether these are the sorts of things that will become more commonplace, especially in the SW field where the technical expertise and discipline which produced much of what we have today—and rely on–is not adequately carried forward to keep things running as reliably.
A subject for another time and place ![]()
I agree with your observation that technical expertise and quality are in decline. Based on your comment, I’m older and I readily admit that this may be a case of “things were better in the good ole days” but the decline is evident in many industry sectors. There’s a general erosion in corporate philosophy where the bottom line is prioritized and commitment to quality products and accountability to customers take a back seat, way at the back of the bus. There’s also over reliance of companies on technology to pick up the slack, forcing customers to resolve problems using apps, tools or crowdsourcing (e.g. community forums). Keeps their overhead down.
It will be interesting to see if throwing AI in the mix will improve things or further deteriorate the situation. A subject for another time and over a glass or two of wine. ![]()
@Tony_Garland Just a quick note. I got frozen out of my Norton account yesterday so called their customer support to see if they could log me in. No luck there but while I was on the phone with the tech I mentioned the inability to specify a range of values in traffic rules, particularly stressing that the Mac version isn’t functioning and the Windows somewhat impaired. He said he’ll send a message to the appropriate techs. They’re getting a lot of customer complaints about the new N360 UI.
Told him that it was a poor corporate decision to release a beta version. He apologized, for whatever that’s worth.
In case you don’t have it, the number I called was 800-745-6034. You have to go through the typical phone tree of irrelevant Q&A.
@Puzzler - Thanks for the additional information. Hope you get your issues resolved.
Releasing partially-vetted products upon unsuspecting customers (partially relying upon customers as part of your testing pool) does seem to be a growing trend
.