Dear Forum Member,
I am having problems getting rid of this virus.
I went into Windows XP Safe Mode, and did a full computer scan.
I got the message at the end of the scan:
"You have not eliminated all threats. There are still 1 infection(s) remaining. It has identified the affected file as in C:\Documents and Settings\Conor\Local Settings\Temp\expand32xp.dll .
Also, I am unable to connect to the Internet - I am writing this from a friend's computer.
I use Norton Anti-Virus 2004 but have been updating it and re-subscribing every year and recently paid to keep it up to date.
When I clicked on LiveUpdate within Norton, instead of getting a message like 'no internet connection' I got a message 'Norton Anti-Virus encountered internal program error. Uninstall and Re-install LiveUpdate'. I also got a message 'LU1803: LiveUpdate failed while getting your updates' .
Also when I clicked on Quarantine, I got the message 'Quarantine Console has encountered a problem and needs to close'
I am clearly not out of the woods yet! Could you suggest what I should try next?
Best Regards,
Conor Joyce