Trojan.Gen.2 and Trojan.Gen (Trojan.Zeroaccess)

Norton Security | Norton Internet Security
41

Hi Quads,

 

I'm pretty sure everything is functioning correctly and my system is running smoothly.

 

I have noticed that the first time I ran OTL, when I enabled Norton after it, and then ran a scheduled full scan, it picked up the "_OTL" folder and deleted it. Should I run the scan again to delete it or just leave it there? 

 

Thank you very much for your help! :)

42

Norton wouldn't have deleted the whole folder, but would have detected files from within that folder, as that is now where everything is as my quarantine folder.

 

Disable Norton

 

Start OTL again but this time click the Black CleanUp button, then make sure the C:\_OTL folder is deleted.

 

After that you are free to go on your merry way.  You are now fixed / Solved.

 

If you want Malwarebytes download the Free version to install and don't click the Trial button

 

If you want to, you can turn off System Restore wait for it to clear the Restore Points and then Turn it back on once you find all is happy. today, tomorrow whenever.

 

Quads

43

Done! Thank you Quads for all of your help. I really appreciate it! :)

44

Hi Quads,

 

I have the same virus I think. I tried using Norton Power tool and it did not remove the virus.

 

I am running Windows XP 32-bit. Could you please help?

 

Also, is it safe to continue doing day to day work or should I try and delete this as soon as possible?

 

norton.JPG

 

Thank you