Trojan.gen.2 detected with Symantec Endpoint 12 - is this the right place to get help?

Norton Security | Norton Internet Security
1

Thanks - it keeps detecting it over and over again in the quarantine.

 

Cheers

2

Thanks - it keeps detecting it over and over again in the quarantine.

 

Cheers

3

32bit XP Pro - SP3

4

Please download SystemLook from one of the links below and save it to your Desktop.

 

http://jpshortstuff.247fixes.com/SystemLook.html  the 32 bit version

 

Disable Norton for say 30 mins

 

Double-click SystemLook.exe to run it.

Copy the content of the following codebox into the main textfield:  (don't forget the : in front of :filefind)


:filefind

\n

\@
*.@

services.exe

 

 

Click the Look button to start the scan.

When finished, a notepad window will open with the results of the scan. Please post this log in your next reply (attach to message).

Note: The log can also be found on your Desktop entitled SystemLook.txt

 

Quads

5

Done and attached

 

Gary

6

Your problem may be related to the issue in the following thread.

 

http://www.symantec.com/connect/forums/sep-121-and-dwhtmp-files-0?page=0#comment-7364561

 

Make sure to read both KB articles for workarounds.

 

BTW, the Connect community is the best place for SEP support.

 

https://www-secure.symantec.com/connect/security/forums/endpoint-protection-antivirus

 

7

It's is not zeroaccess like all the others

 

Quads

8

My Symantec kept telling me that I had the Trojan.gen.2 virus. I shutdown my machine last night and when I booted up this morning the quarantine is now empty and the Virus warning is no longer popping up. Are there additional tools/checks I can make to make sure that everything is back to normal and there are not any remanants left behind that could be hidden away and not detected by Symantec? I still get system lookups and slowdowns randomly since getting the virus

9

We can follow though with the steps to make sure the systen is clean.

 

Quads

10

Thanks - if you can help that would be greatly appreciated Quads.

11

Step 3. 

 

 

Please read carefully Read all of this message first

 

Download Combofix http://www.bleepingcomputer.com/download/anti-virus/combofix


  • Ensure that Combofix is saved directly to the Desktop <--- Very important  (Not in the Download(s) or Temp folders)

  • Disable all security programs as they will have a negative effect on Combofix, Disabled for say 1 hour or more.
  • Close any open browsers and any other programs you might have running

 

Right click the combofix.exe on the desktop and select from the menu "Run as Administrator"

 

  • If you are using windows XP It might display a pop up saying that "Recovery console is not installed, do you want to install?" Please select yes & let it download the files it needs to do this. Once the recovery console is installed Combofix will then offer to scan for malware. Select continue or yes.
  • When finished, it will produce a report for you. Please post the "C:\ComboFix.txt" for further review


****Note: Do not mouseclick combofix's window while it's running. That may cause it to stall or freeze ****

Note: ComboFix may reset a number of Internet Explorer's settings, including making it the default browser.
Note: Combofix prevents autorun of ALL CDs, floppies and USB devices to assist with malware removal & increase security.

*EXTRA NOTES*

  • If Combofix detects any Rootkit/Bootkit activity on your system it will give a warning and prompt for a reboot, you must allow it to do so.
  • If Combofix reboot's due to a rootkit, the screen may stay black for several minutes on reboot, this is normal
  • If after running Combofix you receive any type of warning message about registry key's being listed for deletion when trying to open certain items, reboot the system and this will fix the issue (Those items will not be deleted)

 

Quads

12

Log attached.

 

Cheers

 

Gary

13

Uninstall

 

Ad-Aware

Malwarebytes

SuperAntiSpyware

 

Quads

14

ok done

15

Please use the 2 Ad-Aware removal tools in Safe Mode and a restart between the use of each tool

 

http://www.lavasoftsupport.com/index.php?/topic/32324-how-to-uninstall-ad-aware-100/

 

Had trouble with the drivers after uninstall recently.

 

Quads

16

Done

 

Gary

17

On with step 4. (a)

 

Please read carefully and Slowly

 

 Please scan with ESET next 


I'd like us to scan your machine with ESET OnlineScan

  • Hold down Control and click on the following link to open ESET OnlineScan in a new window.
    ESET OnlineScan
  • Click the Posted Image button.
  • For alternate browsers only: (Microsoft Internet Explorer users can skip these steps)
    • Click on Posted Image to download the ESET Smart Installer. Save it to your desktop.
    • Double click on the Posted Image icon on your desktop.
  • Check Posted Image
  • Click the Posted Image button.
  • Accept any security warnings from your browser.
  • Under scan settings, check Posted Image and DON'T (NO) check Remove found threats (reason for this is we don't want something deleted and then Windows won't load).
  • Click Advanced settings and select the following:
    • Scan potentially unwanted applications
    • Scan for potentially unsafe applications
    • Enable Anti-Stealth technology
  • ESET will then download updates for itself, install itself, and begin scanning your computer. Please be patient as this can take some time.
  • Attach the resulting log in your next reply


If you think a log should have been generated then go to C:\Program Files\ESET\ESET Online Scanner\log.txt to find it. 

 

Quads

18

Hi Quads,

 

Log attached.

 

It looks clean - but I just want to make sure my system is back to full health again :)

 

Cheers

 

Gary

19

Part 4. (b)

 

Download OTL http://www.bleepingcomputer.com/download/otl/

 

Disable Norton for say 30 minutes

 

Start OTL,  

Click the Scan All Users checkbox.

Change file age to 60 days

 

Press the 

 

 

An OTL.txt  and extras.txt will be created.

 

Quads

20

Hi Quads,

 

Both attached,

 

Thanks,

 

Gary