Trojan.Gen, Trojan.Gen.2 and Trojan.ZeroAccess.B

I keep getting alerts saying these High Risk Virus's are being blocked. I have scanned with Norton 360 and it says my system is protected. I have restarted my computer as Norton as said to do, yet I still keep getting these alerts. HELP!!!

I have Windows Vista, 32-Bit OS and a flash drive

ANY other user other than the thread starter is not to use any instructions, scripts or proceedures,  The work though in cleaning a system is individual and only for that system due to a number of factors.

 


 

Please do not run any tools unless instructed to do so. 

  • We ask you to run different tools in a specific order to ensure the malware is completely removed from your machine, and running any additional tools may detect false positives, interfere with our tools, or cause unforeseen damage or system instability. Do as the instructions ask nothing extra or run things twice
  • If I ask a Question just answer it, don't run anything unless it states.
  • Major steps used:

1. Find

2. Break

3. Destroy

4. Cleanup  (including system as a whole)

 

Please read every post completely before doing anything. 

  • Pay special attention to the NOTE: lines, these entries identify an individual issue or important step in the cleanup process.

 

  • Logs from malware removal programs (OTL is one of them) can take some time to analyze. I need you to be patient while I analyze any logs you post. Please remember, I am a volunteer, and I do have a life outside of these forum, (sometimes :smileylol:)

  • Attention to detail is important! Since I cannot see or directly interact with your computer I am dependent on you to "be my eyes" and provide as much information as you can regarding the current state of your computer.

 

 

Read Slowly and all of it.

 

Please download http://www.bleepingcomputer.com/download/farbar-recovery-scan-tool/   You need to download the 32 bit version.


Transfer it on to the Flash Drive.

Enter System Recovery Options

To enter System Recovery Options from the Advanced Boot Options:

  • Restart the computer.
  • As soon as the BIOS is loaded begin tapping the F8 key until Advanced Boot Options appears.
  • Use the arrow keys to select the Repair your computer menu item.
  • Choose your language settings, and then click Next.
  • Select the operating system you want to repair, and then click Next.
  • Select your user account and click Next.


On the System Recovery Options menu you will get the following options:

 

Startup Repair
System Restore
Windows Complete PC Restore
Windows Memory Diagnostic Tool
Command Prompt


  • Select Command Prompt
  • In the command window type in notepad and press Enter.
  • The notepad opens. Under File menu select Open.
  • Select "Computer" and find your flash drive letter and close the notepad.
  • In the command window type e:\frst.exe (for x64 bit version type e:\frst64) and press Enter
    Note: Replace letter e with the drive letter of your flash drive.
  • The tool will start to run.
  • When the tool opens click Yes to disclaimer.
  • Press Scan button.
  • It will make a log (FRST.txt) on the flash drive.  restart the system and load Windows Please attach the log in your reply.

 

Quads

Quads, Thank you in advance for your help, I can tell you are a very busy person.

 

Here is the log.

UPDATE: Tonight I had a new virus blocked this one is called Backdoor.Trojan, it was blocked along with the orginally three.  I haven't done anything different and I stopped my attempts to figure out what was wrong, after I posted my original message. As well, later last evening, I had some redirects on my IE, I haven't noticed them today, but reading through some other post reminded me they had happened.

What have you got OTL for??

 

Quads

I don’t know. What is it?

So why have you downloaded it??

 

2012-07-22 21:12 - 2012-07-22 21:12 - 00596480 ____A (OldTimer Tools) C:\Users\Amanda Phillipps\Downloads\OTL.exe

 

Quads

I didn’t download this. Looking at the time signature, it looks like it was downloaded around the time I had a family member looking at my computer to see if they could figure out what was wrong. They found the boards, and told me it looked like others were having the same problem and told me, I should post for help, because they too could not figure out the problem. They did not advise me they had downloaded anything though.

I spoke with the person I had looking at my computer, they stated, they started to download a tool they saw coming up on many post regarding the virus’s but thought they had cancelled the download when they read further that the fixes were individualized. What do I need to do?

Unfortunately, with the amount of threads means the waiting time is longer, Norton continually Blocking files won't hurt your system but is is just annoying, Please wait and be patient.   I am  trying to keep up, spending hours here to script and clean machines on a first come/first served basis. If you or someone adds to your thread It will be pushed back in line due to the new update.  I use the boards in reverse to what is seen


 

Download the script attached, needs to be the same file name as well (fixlist.txt), Copy across to flash drive

 

NOTE: This script was written specifically for this user, for use on that particular machine. Running this on another machine may cause damage to your operating system

Now please enter System Recovery Options again. Like previously

  • Select Command Prompt
  • In the command window type in notepad and press Enter.
  • The notepad opens. Under File menu select Open.
  • Select "Computer" and find your flash drive letter and close the notepad.
  • In the command window type e:\frst.exe or frst64.exe and press Enter
    Note: Replace letter e with the drive letter of your flash drive.
  • The tool will start to run.
  • When the tool opens click Yes to disclaimer.
  • Press the Fix button just once and wait.
  • The tool will make a log on the flashdrive (Fixlog.txt) please post it to your reply (attach).

 

Quads

Here is the log.

Step 3. 

 

 

Please read carefully Read all of this message first

 

Download Combofix http://www.bleepingcomputer.com/download/anti-virus/combofix


  • Ensure that Combofix is saved directly to the Desktop <--- Very important  (Not in the Download(s) or Temp folders)

  • Disable all security programs as they will have a negative effect on Combofix, Disabled for say 1 hour or more.
  • Close any open browsers and any other programs you might have running

 

Right click the combofix.exe on the desktop and select from the menu "Run as Administrator"

 

  • If you are using windows XP It might display a pop up saying that "Recovery console is not installed, do you want to install?" Please select yes & let it download the files it needs to do this. Once the recovery console is installed Combofix will then offer to scan for malware. Select continue or yes.
  • When finished, it will produce a report for you. Please post the "C:\ComboFix.txt" for further review


****Note: Do not mouseclick combofix's window while it's running. That may cause it to stall or freeze ****

Note: ComboFix may reset a number of Internet Explorer's settings, including making it the default browser.
Note: Combofix prevents autorun of ALL CDs, floppies and USB devices to assist with malware removal & increase security.

*EXTRA NOTES*

  • If Combofix detects any Rootkit/Bootkit activity on your system it will give a warning and prompt for a reboot, you must allow it to do so.
  • If Combofix reboot's due to a rootkit, the screen may stay black for several minutes on reboot, this is normal
  • If after running Combofix you receive any type of warning message about registry key's being listed for deletion when trying to open certain items, reboot the system and this will fix the issue (Those items will not be deleted)

 

Quads

I'm having trouble getting my Norton 360 to disable fully. I thought everything was turned off but ComboFix gave me a warning box. It appears my Auto-Protect will not disable and that is what the hold up is.I right click on the icon and the disable button is grayed out and will not allow me to click it, and when I go into setting to turn it off manually, it is grayed out at well. Any suggestions?

Go into the History,  Unresolved threats list and press the clear entries button if some are listed,  Then restart the PC.  

 

now see if you can disable Norton.

 

Quads 

Thank You! That worked. Here is the log.

Start FRST like you did in Step 1, once it starts do this,

 

Type the following in the edit box after "Search:" so it looks like this:

Search: services.exe

Click Search button and post the log it makes to your reply.   Called search.txt

 

Quads

Here you go.

Delete your copy of Combofix on the desktop

 

Please read carefully Read all of this message first

 

Download Combofix http://www.bleepingcomputer.com/download/anti-virus/combofix


  • Ensure that Combofix is saved directly to the Desktop <--- Very important  (Not in the download(s) or Temp folders)

  • Disable all security programs as they will have a negative effect on Combofix, Disabled for say 1 hour or more.
  • Close any open browsers and any other programs you might have running

Doiwnload the attached CFscript.txt, , For some browsers Right Click the attachment on the forum and select "Save AS" or similar to Download it. See screenshot below.

 

Right Click download.jpg

 

Now  drag the CFScript.txt into the ComboFix.exe  

 


  • If you are using windows XP It might display a pop up saying that "Recovery console is not installed, do you want to install?" Please select yes & let it download the files it needs to do this. Once the recovery console is installed Combofix will then offer to scan for malware. Select continue or yes.
  • When finished, it will produce a report for you. Please post the "C:\ComboFix.txt" for further review


****Note: Do not mouseclick combofix's window while it's running. That may cause it to stall or freeze ****

Note: ComboFix may reset a number of Internet Explorer's settings, including making it the default browser.
Note: Combofix prevents autorun of ALL CDs, floppies and USB devices to assist with malware removal & increase security.

*EXTRA NOTES*

  • If Combofix detects any Rootkit/Bootkit activity on your system it will give a warning and prompt for a reboot, you must allow it to do so.
  • If Combofix reboot's due to a rootkit, the screen may stay black for several minutes on reboot, this is normal
  • If after running Combofix you receive any type of warning message about registry key's being listed for deletion when trying to open certain items, reboot the system and this will fix the issue (Those items will not be deleted)

Quads

Here is the log.