I had to cancel my debit card from BankAmerica because I kept on getting a bogus sign-in screen requiring me to enter my debit card information after entering my BankAmerica userid on their site. The url of the screen looked valid. i called Bankamerica technical support since I kept on going into a loop, and requiring i enter my debit card information. BankAmerica customer support said the they do not require this when loggin in. When I took a closer look, account number we spelled incorrectly, as account nubmer. They said this definitely was not theirs.
I was instructed to run anirivurus and reboot. I ran Noriton Internet Security 2013 and 50 medium risk files were found and destroyed. I then started up my MalWare Bytes which I cannot run in the background with Norton INternest Security as I was advised they are not compatible. I have found that if I run Malware Bytes manually, it can scan my drive. I then ran Malware Buyes and the following was found:
PUP.Optional.Tarma.A (14 files)
Trojan.Crypted.FS
Why didn't Norton INternet Security 2013 catch these destructive files? After these were cleaned, I no longer was prompted by the bogus entry form to enter my BankAmerica debit card information.
While I cannot comment on your specific case, PUPs are usually installed because you downloaded something free and may of missed a box to uncheck. Norton can't be responsible for your indiscretions. We are after all, responsible for what software we choose to install.
I am busy with the latest Zeroaccess change, that alters file and regkey permissions + the service entry has a null in it to block the Zeroaccess removal.
Trojan.Crypted.FS If it is a .htm(l) file that was on your system (the fake webpage) and the file has been removed, I doubt any further action is required.
are you serious? I thought the very nature of buying and installing anti-virus and security products is to catch things known to be unsafe. kids download things, trojans hide in crafty bundles, Your answer astounds me. If it can't protect Us, what is it good for? to look functional?
are you serious? I thought the very nature of buying and installing anti-virus and security products is to catch things known to be unsafe. kids download things, trojans hide in crafty bundles, Your answer astounds me. If it can't protect Us, what is it good for? to look functional?
Norton products don't scan for Potentially Unwanted Programs. PUPs are not dangerous, more an annoyance and for some reason some people actually may want to use them.
That's why many of us recommend an on-demand scan such as Malwarebytes Anti-Malware for a second opinion.
Being careful about what and where we download programs from and watching for opt-out check boxes is a good way to avoid PUPs in the first place.
Kids should be using Standard user accounts without Admin privileges to limit what they download.
are you serious? I thought the very nature of buying and installing anti-virus and security products is to catch things known to be unsafe. kids download things, trojans hide in crafty bundles, Your answer astounds me. If it can't protect Us, what is it good for? to look functional?
No one security software can protect you 100% of infections 100% of the time.
We also have to remember that there are tens of thousands of new malware and variants of old malware released every DAY. Until something has been identified and a fix prepared, all systems are vulnerable.
I thought the very nature of buying and installing anti-virus and security products is to catch things known to be unsafe.
Most antivirus and security products have no problem catching the things that are known to be unsafe. It is the unknown (new or modified) malware that can occasionally get through. That is why security software is only one part of the solution. Even with better defenses against unknown threats, such as reputation-based detection, no security software can successfully recognize every threat in the wild. Users still need to follow best practices in configuring their systems, and in their own online behavior, to keep their computers as safe as possible.
It disturbs me greatly that Norton has built in an incompatiblity with malware bytes in 2013 Norton Internet Security. You say PUP is harmless. What about Trojan.Crypted.FS? I want to deinstall the 2013 upgrade and reinstall 2012. How can I do this.
How disturbing! I have been a Norton user for so many years and now I have to run MalWare Bytes on demand and cannot have it used with the automatice protection? what in the world was symantec thinking of? I will never upgrade beyond 2012. Once that support is gone, I will need to move to another vendor. Symantec really messed up with version 2013.
Please provide instructions on deinstalling this useless 2013 version and give me back the old 2012.
Trojan.Crypted.FS If it is a .htm(l) file that was on your system (the fake webpage) and the file has been removed, I doubt any further action is required.
Quads
dbdb wrote:
It disturbs me greatly that Norton has built in an incompatiblity with malware bytes in 2013 Norton Internet Security. You say PUP is harmless. What about Trojan.Crypted.FS? I want to deinstall the 2013 upgrade and reinstall 2012. How can I do this.
How disturbing! I have been a Norton user for so many years and now I have to run MalWare Bytes on demand and cannot have it used with the automatice protection? what in the world was symantec thinking of? I will never upgrade beyond 2012. Once that support is gone, I will need to move to another vendor. Symantec really messed up with version 2013.
Please provide instructions on deinstalling this useless 2013 version and give me back the old 2012.
MBAM in real-time can still conflict with NIS12, however...
If you want to revert to NIS12 please follow these instructions;
The latest version of Norton 20.4.0.40 is compatible with MalWare Bytes free version. It is not compatible with the trial or pro version.
I had to re-download MalWare Bytes as I could not work out if I had the free version or not you may like to do this to ensure you have the free version of MalWare Bytes from the link below, take care when downloading as there’s a check box that needs to be unchecked to get the free version because if its checked you get the trail pro version, I did it a while ago so it may have changed.
To uninstall any security software use the windows add/remove programme first, then restart the computer, then run the removal tool for the specific version of the security software that is available from the security software’s main site, then restart the computer. This process should be done for each security software to be uninstalled, meaning one at a time.
To check the version number of your Norton product, you can find this by clicking the Norton icon, click support, hover over, about, on the window that opens, and the second line down is the version number.
If its not the latest version then upgrade to the latest version and then get updates and recheck for updates until there are no more updates restarting the computer as requested.
Thank you for your time. Is there any way I can get the link for the 2012 version? I have the PRO version of Malware Bytes that provides real time protection and considering I had to cancel my bank card and get a new one because of the malware that was only caught when I manually ran Malware Bytes, I really want the 2012 version again so I can keep the PRO version of Malware Bytes running and protection my computer along with Norton.'
Please provide the link to reinstall the 2012 version.
Thank you for your time. Is there any way I can get the link for the 2012 version? I have the PRO version of Malware Bytes that provides real time protection and considering I had to cancel my bank card and get a new one because of the malware that was only caught when I manually ran Malware Bytes, I really want the 2012 version again so I can keep the PRO version of Malware Bytes running and protection my computer along with Norton.'
Please provide the link to reinstall the 2012 version.
Returning to the 2012 version of Norton will not make the PRO version of Malwarebytes compatible. The PRO version has real time scanning components that will conflict with any security software, not just Norton.