A full scan of my HP laptop (Windows 10) shows Trojan.Kotver!bat virus. I've run Norton power erase and the Norton Trojan removal tool (dated October 2016) without any luck. What else can I do? I am not highly skilled with computers, so the simpler the better.
Firstly, please do NOT try any 'quick fixes' or to solve this yourself.
It sounds like it's time to sign up for assistance from one of the free malware removal sites. Please pick one and stay with them until your system is clean.
https://community.norton.com/forums/malware-removal-forum-recommendations