Everytime my system is scanned, I'm advised this trojan needs manual removal. Have run the down load removal tool with no luck. It runs then when system reboots, it won't start properly. I can only restart in safe mode. Laptop is using Win 7 Home 64 bit. I need help getting this removed.
Only one file is popping up as infected: c:/windows/system32/services.exe
I'm blaming NBC for this one. Contracted this lovely virus that's been making Norton go crazy for a day after trying to find streaming footage of the gold medal football game yesterday.
All attempts at removal through Norton have been unsuccessful.
I'm running 7 pro. Help me, Norton Wan Kenobi. You're my only hope.
Do you have a Flash Drive??
Quads
Yes
Are you 64 bit or 32 bit Win 7??
Quads
I'm running Win 7 64 bit
Moved to a thread of its own
Read Slowly and all of it.
Please download http://www.bleepingcomputer.com/download/farbar-recovery-scan-tool/ You need to download the 64 bit version
Transfer it on to the Flash Drive / portable Hard Drive.
Enter System Recovery Options.
To enter System Recovery Options from the Advanced Boot Options:
- Restart the computer.
- As soon as the BIOS is loaded begin tapping the F8 key until Advanced Boot Options appears.
- Use the arrow keys to select the Repair your computer menu item.
- Choose your language settings, and then click Next.
- Select the operating system you want to repair, and then click Next.
- Select your user account and click Next.
On the System Recovery Options menu you will get the following options:
Startup Repair
System Restore
Windows Complete PC Restore
Windows Memory Diagnostic Tool
Command Prompt
- Select Command Prompt
- In the command window type in notepad and press Enter.
- The notepad opens. Under File menu select Open.
- Select "Computer" and find your flash drive / portable Hard Drive letter and close the notepad.
- In the command window type e:\frst.exe (for x64 bit version type e:\frst64) and press Enter
Note: Replace letter e with the drive letter of your flash drive. - The tool will start to run.
- When the tool opens click Yes to disclaimer.
- Press Scan button.
- It will make a log (FRST.txt) on the flash drive. restart the system and load Windows Please attach the log in your reply.
Quads
Thanks for your help Quads!
You have more than zeroaccess
Download the script attached, needs to be the same file name as well (fixlist.txt), Copy across to flash drive
NOTE: This script was written specifically for this user, for use on that particular machine. Running this on another machine may cause damage to your operating system
Now please enter System Recovery Options again. Like previously
- Select Command Prompt
- In the command window type in notepad and press Enter.
- The notepad opens. Under File menu select Open.
- Select "Computer" and find your flash drive letter and close the notepad.
- In the command window type e:\frst.exe or frst64.exe and press Enter
Note: Replace letter e with the drive letter of your flash drive. - The tool will start to run.
- When the tool opens click Yes to disclaimer.
- Press the Fix button just once and wait.
- The tool will make a log on the flashdrive (Fixlog.txt) please post it to your reply.
Quads
Delete your copy of fixlist.txt on the Flash Drive
You have more than zeroaccess
Download the script attached, needs to be the same file name as well (fixlist.txt), Copy across to flash drive
NOTE: This script was written specifically for this user, for use on that particular machine. Running this on another machine may cause damage to your operating system
Now please enter System Recovery Options again. Like previously
- Select Command Prompt
- In the command window type in notepad and press Enter.
- The notepad opens. Under File menu select Open.
- Select "Computer" and find your flash drive letter and close the notepad.
- In the command window type e:\frst.exe or frst64.exe and press Enter
Note: Replace letter e with the drive letter of your flash drive. - The tool will start to run.
- When the tool opens click Yes to disclaimer.
- Press the Fix button just once and wait.
- The tool will make a log on the flashdrive (Fixlog.txt) please post it to your reply.
Quads
Goodluck trying to get this fixed... Go through norton support and pay 99$ and it's so much easier..? Have yet to see anyone on here solve it with quads trying to help them because he gets ticked off if you even use norton to scan your system
redzapdos wrote:Goodluck trying to get this fixed... Go through norton support and pay 99$ and it's so much easier..? Have yet to see anyone on here solve it with quads trying to help them because he gets ticked off if you even use norton to scan your system
It is easy to find the finished threads of infections, you just have to look.
hahaha see how I can weed out these types of user threads.
Quads
Partition Check
Please read carefully and follow these steps.
Download TDSSKiller from http://support.kaspersky.com/faq/?qid=208280684 click on the TDSSkiller.exe green link.
Double click on TDSSKiller.exe to run the application,
Open the Change Parameters option and select the detect TDL File system
Click OK
Then on Start Scan.
If an infected file is detected, the default action will be Cure, click on Continue.
If a suspicious file is detected, the default action will be Skip, click on Continue.
Look for the Filesystem detection
It may ask you to reboot the computer to complete the process. Click on Reboot Now.
If no reboot is require, click on Report. A log file should appear. Please copy and paste into Notepad and attach back here.
If a reboot is required, the report can also be found in your root directory, (usually C:\ ) in the form of "TDSSKiller.[Version]_[Date]_[Time]_log.txt". Please attach the log in the post back.
Quads
The log does not appear complete.
Quads
Sorry about that. Not sure what happened
Step 3.
Please read carefully Read all of this message first
Download Combofix http://www.bleepingcomputer.com/download/anti-virus/combofix
- Ensure that Combofix is saved directly to the Desktop <--- Very important
- Disable all security programs as they will have a negative effect on Combofix, Disabled for say 1 hour or more.
- Close any open browsers and any other programs you might have running
Right click the combofix.exe on the desktop and select from the menu "Run as Administrator"
- If you are using windows XP It might display a pop up saying that "Recovery console is not installed, do you want to install?" Please select yes & let it download the files it needs to do this. Once the recovery console is installed Combofix will then offer to scan for malware. Select continue or yes.
- When finished, it will produce a report for you. Please post the "C:\ComboFix.txt" for further review
****Note: Do not mouseclick combofix's window while it's running. That may cause it to stall or freeze ****
Note: ComboFix may reset a number of Internet Explorer's settings, including making it the default browser.
Note: Combofix prevents autorun of ALL CDs, floppies and USB devices to assist with malware removal & increase security.
*EXTRA NOTES*
- If Combofix detects any Rootkit/Bootkit activity on your system it will give a warning and prompt for a reboot, you must allow it to do so.
- If Combofix reboot's due to a rootkit, the screen may stay black for several minutes on reboot, this is normal
- If after running Combofix you receive any type of warning message about registry key's being listed for deletion when trying to open certain items, reboot the system and this will fix the issue (Those items will not be deleted)
Quads
step 4. (a)
Please read carefully and Slowly
You might have to export the results
Please scan with ESET next
I'd like us to scan your machine with ESET OnlineScan
- Hold down Control and click on the following link to open ESET OnlineScan in a new window.
ESET OnlineScan - Click the
button. - For alternate browsers only: (Microsoft Internet Explorer users can skip these steps)
- Click on
to download the ESET Smart Installer. Save it to your desktop. - Double click on the
icon on your desktop.
- Click on
- Check
- Click the
button. - Accept any security warnings from your browser.
- Under scan settings, check
and DON'T (NO) check Remove found threats (reason for this is we don't want something deleted and then Windows won't load). - Click Advanced settings and select the following:
- Scan potentially unwanted applications
- Scan for potentially unsafe applications
- Enable Anti-Stealth technology
- ESET will then download updates for itself, install itself, and begin scanning your computer. Please be patient as this can take some time.
- Attach the resulting log in your next reply
If you think a log should have been generated then go to C:\Program Files\ESET\ESET Online Scanner\log.txt to find it.
Quads
Step 4. (b)
Disable Norton for say 30 minutes
Download OTL http://www.bleepingcomputer.com/download/otl/
Start OTL,
Click the Scan All Users checkbox.
Change file age to 60 days
Press the 
An OTL.txt and extras.txt will be created.
Quads