trojan.zeroaccess

hello -

 

thanks in advance for any help you may be able to offer.

 

in spite of what norton has posted on its official websites, i have not been able to remove this threat.  i have done many full norton system scans, used norton power eraser, and used the bootable recovery cd by norton.  i have also used malwarebytes.

 

there doesn't seem to be a thread here in the norton community on this.

 

can anyone offer any help?

 

many thanks -

 

sbromley845