A couple of months ago I was wise and made a backup of my NIS2010 Identity Safe. I followed the correct procedure exporting my credentials in the settings of NIS2010 to a external drive and checked that everything was saved correctly which I supposed it was since a lot of files were saved into the folder.
Now I've had a hard disk crash and happily afterwards trying to restore my Identity Safe - to no avail! :/
The problem is this:
When I choose to restore my Identity Safe Norton asks me to show the way to a .NPM-file. The trouble is that the folder which my backup is in does not contain any .NPM-file. The file structure looks like this
Norton Identity Safe.idx (1kb)
Norton Identity Safe-information (folder which contains the icons used in my Identity Safe and IDDStore.dat and IDDStore_bak.dat of 260kb each)
Since no .npm-file is in the backup I cannot open anything. :/
Please help me with this! I am lost without all my passwords and is taunted and humiliated by family, friends and collegaues! :(
Hi Svensson,
Since you backed up the Norton Identity Safe information with the IDDStore.dat etc. folder, you can try following the instructions in jlatino0's post over here:
http://community.norton.com/t5/Norton-Internet-Security-Norton/Where-is-data-file-for-Identity-Safe/m-p/76638/highlight/true#M40213
Hi,
Try these steps:
1) Turn off Norton Product Tamper Protection.
- Start your Norton program.
- In the Computer panel, click Settings.
- Click Miscellaneous Settings.
- Click the slider next to Norton Product Tamper Protection to turn it off.
- Select Until System Restart, and click Ok.
2) End the process that is holding the file in use.
- Click the Start button, and then click All Programs > Accessories > Command Prompt.
- At a command prompt, type the following command and press Enter:
net stop "Norton Internet Security"
3) Copy the contents of the folder that have IDDStore.dat as the "user profile folder". Copy the files from the user profile folder on your external drive into the user profile folder on the new drive.
Don't copy the folder itself, just the contents. For example, copy
I:\Documents and Settings\All Users\Application Data\Norton\{random_numbers}\Norton\IdentitySafeDataStore\S-1-5-21-1229272821-484061587-1176238915-1005\*.*
into
C:\Documents and Settings\All Users\Application Data\Norton\{random_numbers}\Norton\IdentitySafeDataStore\S-1-5-21-2052111302-73586283-682013330-500\*.*
4) Restart the computer
5) Log into Identity Safe
Vineeth
PROBLEM SOLVED!
Thank you so much for your answers! I am no longer a failure to family, friends and neighbours. Nobodys laughing at me anymore even though the news travels slowly so some still point finger at me in the supermarket.
Funny thing is that when I asked the Norton Support in Sweden in chat the guy who answered was some snotty know-nothing kid even though i politely told him that there were others on the internet describing the same problem as me. I've had once before my hard disk crash encountered the Swedish support and the guy I had to do with at that time was extremely helpful - probably more than his employer required. Thats why I bought a new NIS-license even though I lost my old serial/subscription in the hard drive crash. Once I've had to do with the american support staff by chat and they were very skilled.
Now I just want Symantec to let people use their three licenses for any of the NIS2010 and NIS2010 Netbook Edition since I have one stationary computer at home and a netbook while travelling! Preferrably a Swedish edition of the Netbook Edition! 
So to for those unlucky people, here are some keywords for search engines: Norton dat-file .dat-file npm-file .npm-file problem backup restore restoring Internet Security error wrong file format hard drive crash hard disk failure lost identity safe password converting file open