I'm having trouble getting NSM installed on a Macbook Pro running OS X 10.6.8. When I get to the step "Set up your OnlineFamily.Norton account", it simply will not recognize the e-mail address I use for my existing Norton account. Instead, it keeps taking me to a screen to create a new account.
I have tried multiple times, and carefully checked the spelling on the e-mail address, to no avail I am able to log in to my existing account w/o a problem on that computer via Safari and Chrome, so it's not an issue of not being connected to the internet.
Any advice for how to troubleshoot this?