Hi, All,
I have successfully installed and used Norton Family Safety on two laptops running Windows 7, one desktop running Windows 7, and one laptop running Windows XP. I have been trying the free version for the past month before considering upgrade.
Recently, I noticed NFS inexplicably stopped working on the desktop. After stopping my antivirus, windows defender, and firewall, I tried to reinstall it, but I received a generic, non-specific error message asking if I would like to retry; it wouldn't allow it. I downloaded the more recent version, and when I try to install it, it just hangs.
I have tried uninstalling, but the program is not showing up on the computer, even when using a third-party uninstall tool. I tried searching for all Norton folders and deleting, but I still can't reinstall it.
Online chat agent did remote support. All they did was try installing it in safe mode; no luck. They also suggested I hardwire my internet instead of using WiFi; no luck.
I really like this program. What can I do to get this back on my machine? It's a brand new desktop. Could some other program be interfering with it? Is there a way to clean uninstall it?
Thanks for any and all help.