Trusteer Rapport

Norton Security | Norton Internet Security
1

Dear Forum Members & Norton Experts

 

I came across a security product, recommended by a number banks both in the UK & US, called "Trusteer Rapport".  While I am unimpressed by some of the wild claims that have been made for this product, e.g. can still protect your online communication even though you may be infected by malware, there was something that caught my attension.

 

It is claimed that if you have a screen capture malware on your computer this "Trusteer Rapport" will freeze/pause this type of malware while you are doing your online banking and/or shopping, providing this protection software is properly configured for your bank or Internet shop.

 

What I would like to know is will NIS2011 (or  NAV2011) remove screen capture malware secretly installed on a PC?

 

 

 

UK Bob

 

2

System slowness was a early complaint about TR.  Apparently, it is still an issue.

3

I have tried it and have found that it very seriously slows down my system, and have uninstalled it.  I have advised IBM of this by way of the comments requested on uninstall.  Has anyone any comments?  The main reports that I received during the short use of it were about possible key logging.

4

Hello

If you do run into a conflict, please let both companies know about the issue. That way both companies can work on a solution.

Thanks.

5

Trusteer Rapport is compatible with Norton, although there have been occasional conflicts that have happened when one or the other program has had an update that broke something.  If you notice, most of the benefits of TR are geared towards minimizing financial damage that might happen if your PC has already been infected with malware.  Since you have Norton, that should not really be much of a concern.  Banks push TR because many of their customers do not properly secure their computers and the banks generally take the hit for any losses due to fraudulent online transactions.  It is actually more of a protection for the bank than it is for you.

I wouldn't say that you need the extra protection, but there would be no harm in trying it if you are curious.  If it slows down your system or creates other issues, you can certainly uninstall it and be no less safe.  It isn't something I would consider "essential."