Trying to add an unactivated code to an existing subscription to avoid having to reinstall all devices

Norton 360 for Windows
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Issue abstract: Trying to add an unactivated code to an existing subscription to avoid having to reinstall all devices

Detailed description:

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What is the error message you are seeing?

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@Colin_Jones This guide should help with your activation issue:

SA

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You cannot add a new product key to an existing subscription on your own. You have to contact Norton Support and ask them to add the time from the new key to your existing subscription.

If using the chat option, when you can enter information enter “agent Please” to get connected to a human.