Issue abstract: Trying to cancel Norton Utilities Ultimate before auto renew date but when I click on “Manage Subscription” it just takes me to my credit card info. Help says there will be a box to uncheck to stop it, but it doesn’t show up.
Trying to find a way to do it just leads me around in circles.
WHY is it so hard to cancel an extra subscription. At this rate I will never select another add on from Norton as it is too hard to cancel.
I don’t have time to be chatting and calling Norton to get it fixed (and listen to them beg me not to cancel.) If I can’t cancel just the Utlities Ultimate, then I will cancel my entire Norton subscription and go elsewhere.
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I just canceled it via a different solution. I did not see the option to side of the credit card to delete, and I can definitely relate to the neverending loop under “Manage Renewal” for the Utilities product. Norton’s instructions in omits the drop-down slidebar, which hides “unsubscribe.” 1. Sign in to your Norton account . 2. On the My Account page, in the My Subscriptions tab, located below the subscription for which you want to cancel the renewal or Manage Renewal . 3. Next to Plan Renewal , click Unsubscribe (not readily obvious). (Move the slide bar to see all options, including “unsubscribe.”*** … The confirmation message is displayed. Please allow up to 24 hours for this change to appear in your account." (My confirmation email as the account IMMEDIATELY changed)
(Move the slide bar to see all options, including “unsubscribe.”*** … The confirmation message is displayed. Please allow up to 24 hours for this change to appear in your account." (My confirmation email as the account IMMEDIATELY changed)