Trying to cancel my subscription and get a refund

[ubyteme]

Trying to cancel subscription and get a refund. Their customer number 833-360-0664 is constantly busy. On their web site it states they have been hacked and it may take longer to respond, but three days of a constant busy is too long. Their web site just leads you in circles. How convent!
Thanks Darryl

[bjm]

@ubyteme

Trying to cancel subscription and get a refund.

Norton Community does not have access to your Norton account, subscription nor payment information

Are you within 60 days of purchase date?
Have you cancelled Norton recurring subscription service?
Have you removed billing information?
Community urges users that do not want automatic renewal to cancel recurring subscription service and also remove billing information.

Norton Cancellation and Refund Policy
https://support.norton.com/sp/en/us/home/current/solutions/kb20100113164023EN

Contact Norton Support
https://support.norton.com/sp/en/us/home/current/contact
My topic is not listed above => Get help

How to Use Norton Live Online Chat 2024
https://www.youtube.com/watch?v=WyT8kUghMdk

https://x.com/norton => Message
https://www.facebook.com/Norton => Message

Contact Norton Support
https://support.norton.com/sp/en/us/home/current/solutions/v71088540

[bjm]

@ubyteme

Trying to cancel subscription and get a refund. Their customer number 833-360-0664 is constantly busy. On their web site it states they have been hacked and it may take longer to respond, but three days of a constant busy is too long. Their web site just leads you in circles.

Currently we are experiencing higher than normal call wait times due to a recent data breach of consumer information by a third-party company.

National Public Data breach may have impacted nearly 3 billion people.

Suspected breach may have exposed info of nearly 3 billion people

Contact Norton Support
https://support.norton.com/sp/en/us/home/current/solutions/v71088540

[bjm]

@ubyteme

Their web site just leads you in circles.

Contact Norton Support
https://support.norton.com/sp/en/us/home/current/solutions/v71088540

Contact Norton Support
https://support.norton.com/sp/en/us/home/current/contact
My topic is not listed above => Get help

Chat dialog => Type your message here… => type Live Agent

How to Use Norton Live Online Chat 2024 - Anthony Godinho
https://www.youtube.com/watch?v=WyT8kUghMdk

https://x.com/Norton => Message
https://www.facebook.com/Norton => Message

Norton Support Portal https://www.norton.com/support/ offers information that can help you resolve issues.

[bjm]

@ubyteme

On their web site it states they have been hacked […]

Currently we are experiencing higher than normal call wait times due to a recent data breach of consumer information by a third-party company.

NationalPublicData. com Hack Exposes a Nation’s Data - 15-Aug-2024
https://krebsonsecurity.com/2024/08/nationalpublicdata-com-hack-exposes-a-nations-data/

[bjm]

@ubyteme
Please post progress

[Peter_Moser1]

Meine Abonnement wurde 35 Tage vor Ablauf verlängert und abgebucht. Eine Deaktivierung der automatischen Verlängerung wurde somit verunmöglicht. Kosten 89.90 und nicht 39.90 wie im Internet offeriert. Wahrlich sehr Kundenfreundlich

[bjm]

@Peter_Moser1

Meine Abonnement wurde 35 Tage vor Ablauf verlängert und abgebucht. Eine Deaktivierung der automatischen Verlängerung wurde somit verunmöglicht. Kosten 89.90 und nicht 39.90 wie im Internet offeriert. Wahrlich sehr Kundenfreundlich

My subscription was renewed and debited 35 days before expiry. Deactivating the automatic renewal was therefore impossible. Costs 89.90 and not 39.90 as offered on the Internet. Truly very customer-friendly

Hello @Peter_Moser1

Do you want to cancel recurring subscription service?
Do you want a refund?
Users may contact Norton support.
Users may cancel automatic renewal and remove billing information.

Please review contact Norton support [here] & cancel automatic renewal [here]

Product Suggestions [here]
Norton Feedback [here]

[bjm]

@Peter_Moser1

Meine Abonnement wurde 35 Tage vor Ablauf verlängert und abgebucht. Eine Deaktivierung der automatischen Verlängerung wurde somit verunmöglicht. Kosten 89.90 und nicht 39.90 wie im Internet offeriert. Wahrlich sehr Kundenfreundlich

My subscription was renewed and debited 35 days before expiry. Deactivating the automatic renewal was therefore impossible. Costs 89.90 and not 39.90 as offered on the Internet. Truly very customer-friendly

Hellp @Peter_Moser1

We send a notification email before each upcoming annual renewal (usually about 50-65 days ahead), so that you are not caught off-guard. This notification email provides important information, such as the price for the next annual term, and the subscription renewal and billing dates. This helps you to adjust your protection plan according to your needs.
https://support.norton.com/sp/en/us/home/current/solutions/v126985328

You must have an automatically renewing device security subscription with antivirus for the virus removal service.
https://us.norton.com/virus-protection-promise

[bjm]

@Peter_Moser1

Meine Abonnement wurde 35 Tage vor Ablauf verlängert und abgebucht. Eine Deaktivierung der automatischen Verlängerung wurde somit verunmöglicht. Kosten 89.90 und nicht 39.90 wie im Internet offeriert. Wahrlich sehr Kundenfreundlich

My subscription was renewed and debited 35 days before expiry. Deactivating the automatic renewal was therefore impossible. Costs 89.90 and not 39.90 as offered on the Internet. Truly very customer-friendly

Hello @Peter_Moser1

Please review:

[…]
https://de.norton.com/

[…]
https://de.norton.com/

Users may discuss $price with Norton support.
Users may shop $price at reputable retail/online vendors.

Community urges users that do not want automatic renewal to cancel recurring subscription service and also remove billing information.

Community urges users that request refund to confirm recurring subscription service is cancelled and billing information removed…after receiving refund.

[Edward_Witherspoon]

Nope- You do not send renewal notices. Ironic that Norton has become a predator on line

[bjm]

@Edward_Witherspoon

Nope- You do not send renewal notices. Ironic that Norton has become a predator on line

Hello @Edward_Witherspoon
Maybe, renewal notice went to your spam folder?
Maybe, Norton does not send renewal notices.
30 days before term expiry Norton starts nagging me.
Users may cancel recurring subscription service and remove payment profile.
Users may shop reputable retail/online vendors.
Users may mark their calendar ~60/30 days before term expiry.
Users may discuss their subscription with Norton support.

[Edward_Witherspoon]

Maybe, renewal notice went to your spam folder? Nope
Maybe, Norton does not send renewal notices. Yep
30 days before term expiry Norton starts nagging me. Nah, they just renewed me more than thirty days prior to the expiration, with no notice
Users may cancel recurring subscription service and remove payment profile. Been trying
Users may shop reputable retail/online vendors.
Users may mark their calendar ~60/30 days before term expiry. Er, you’re saying I need to provide myself the notice you just said Norton provides?
Users may discuss their subscription with Norton support. LOL

[bjm]

@Edward_Witherspoon

Maybe, renewal notice went to your spam folder? Nope
Maybe, Norton does not send renewal notices. Yep
30 days before term expiry Norton starts nagging me. Nah, they just renewed me more than thirty days prior to the expiration, with no notice
Users may cancel recurring subscription service and remove payment profile. Been trying
Users may shop reputable retail/online vendors.
Users may mark their calendar ~60/30 days before term expiry. Er, you’re saying I need to provide myself the notice you just said Norton provides?
Users may discuss their subscription with Norton support. LOL

Hello again @Edward_Witherspoon
Okay…Norton does not send renewal notices and reaching Norton support has been slower than usual. Have you tried Social Support? No Bots.
Regarding cancelling recurring subscription service - can you access your Norton account? Maybe, you’re ~30 days from term expiry and not able to change your subscription status.
Since, I mark my calendar…seemed like a reasonable suggestion.
Norton Community does not have access to your Norton account, subscription, payment profile.