I tried to install Norton 360 5.0 Premier Edition last night! My other Norton need renewed so upgarded to the 5.0. I got my conformation email with my product key and all. Hit "download"and followed the directions that Norton posted. I got to the part that installs the "Download Manager" and it says "installion complete!" but then nothing happens after that! The Download Manager icon goes away and all. I tried 15 or 20 times last night...nothing ever happened. H have no new software...no new icons...nothing! I ended up getting sooooo irratatted, I just shut it off to try again today. I don't know what to do. Is there a possiblity that I have some sort of virius that is causing me not to be able to download Norton? Or do I need to uninstall my old version of Norton and then install the 5.0 version? HELP! I have no other answers....Please help!
I tried to install Norton 360 5.0 Premier Edition last night! My other Norton need renewed so upgarded to the 5.0. I got my conformation email with my product key and all. Hit "download"and followed the directions that Norton posted. I got to the part that installs the "Download Manager" and it says "installion complete!" but then nothing happens after that! The Download Manager icon goes away and all. I tried 15 or 20 times last night...nothing ever happened. H have no new software...no new icons...nothing! I ended up getting sooooo irratatted, I just shut it off to try again today. I don't know what to do. Is there a possiblity that I have some sort of virius that is causing me not to be able to download Norton? Or do I need to uninstall my old version of Norton and then install the 5.0 version? HELP! I have no other answers....Please help!
Hi, Quarterhorse821,
Welcome to our community!
In your case (because you mention a version upgrade) it looks much more like a standard remove-and-reinstall than a malware infection. Still, since you are wondering about malware, I would definitely encourage you to download and run the free malwarebytes before you remove your Norton protection LOL even temporarily.
As it sounds like you have your own thread nearby, I will see if I can find it and post these instructions there as well, but for the OP in the event his system gets a clean bill of health from malwarebytes too (and none of the other possible explanations I offer look compelling), here are the step-by-step directions for a smooth remove-and-reinstall (you will not have to pay for the program again, and your subscription days will automatically be recognized when you reinstall this way):
- Export your Identity Safe cards/credentials to your desktop if you've set these up, so you'll be able to import them back in when your clean install is complete.
- Make sure that you have set up (and can still access) your Norton Account, and that your current Norton 360 subscription is showing under the "Products" tab, with a big yellow "Download" button at right; this is how you will reinstall your Norton product and have it linked automatically to your subscription.
- From Windows Control Panel, use the Add/Remove Programs function to uninstall your Norton 360. This will disconnect all your critical system drivers from your security product so they aren't deleted by the next step. Take advantage of any opportunity you are offered to save your Norton settings, so they can be reloaded when you reinstall Norton 360 later in the process. Reboot your computer when the uninstall is complete.
- Download and run the Norton Removal Tool to ensure a complete uninstall of your existing Norton product. This is necessary because of the extent to which a security package needs to have its tendrils deeply intertwined throughout the Operating System to do its job, and will clean up debris Windows leaves behind that may interfere with proper operation of your Norton product.
- Once the Norton Removal Tool has finished, reboot your computer again, and immediately log back into your Norton Account and click that big yellow Download button. Remember, until you do this, you are temporarily without your Norton protection.
This last step will reinstall Norton 360 and link it automatically to your existing subscription. You should now be back in business, protected by "the speed and power of Norton!" 
Please let us know how this works out. We're here to support you until you can click that "Accept as Solution" button!
Happy to see I'm not the only one having issues! I also tried to install last night! My other Norton need renewed so upgraded to the 5.0. I got my conformation email with my product key and all. Hit "download"and followed the directions that Norton posted. I got to the part that installs the "Download Manager" and it says "installation complete!" but then nothing happens! The Download Manager icon goes away and all. I tried 15 or 20 times last night..Nothing ever happened. I ended up getting sooooo irritated and just shut it off to try again today. I don't know what to do. Is there a possibility that I have some sort of virus that is causing me not to be able to download Norton? Or do I need to uninstall my old version of Norton and then install the 5.0 version? HELP!
Hi Quarterhorse821,
I also came across your case last night. I think it did make sense to me for the suggestion from DisEd2. I will try it in a couple of days.
Hi, Quarterhorse821,
Welcome to our community!
In your case (because you mention a version upgrade) it looks much more like a standard remove-and-reinstall than a malware infection. Still, since you are wondering about malware, I would definitely encourage you to download and run the free malwarebytes before you remove your Norton protection LOL even temporarily.
As it sounds like you have your own thread nearby, I will see if I can find it and post these instructions there as well, but for the OP in the event his system gets a clean bill of health from malwarebytes too (and none of the other possible explanations I offer look compelling), here are the step-by-step directions for a smooth remove-and-reinstall (you will not have to pay for the program again, and your subscription days will automatically be recognized when you reinstall this way):
- Export your Identity Safe cards/credentials to your desktop if you've set these up, so you'll be able to import them back in when your clean install is complete.
- Make sure that you have set up (and can still access) your Norton Account, and that your current Norton 360 subscription is showing under the "Products" tab, with a big yellow "Download" button at right; this is how you will reinstall your Norton product and have it linked automatically to your subscription.
- From Windows Control Panel, use the Add/Remove Programs function to uninstall your Norton 360. This will disconnect all your critical system drivers from your security product so they aren't deleted by the next step. Take advantage of any opportunity you are offered to save your Norton settings, so they can be reloaded when you reinstall Norton 360 later in the process. Reboot your computer when the uninstall is complete.
- Download and run the Norton Removal Tool to ensure a complete uninstall of your existing Norton product. This is necessary because of the extent to which a security package needs to have its tendrils deeply intertwined throughout the Operating System to do its job, and will clean up debris Windows leaves behind that may interfere with proper operation of your Norton product.
- Once the Norton Removal Tool has finished, reboot your computer again, and immediately log back into your Norton Account and click that big yellow Download button. Remember, until you do this, you are temporarily without your Norton protection.
This last step will reinstall Norton 360 and link it automatically to your existing subscription. You should now be back in business, protected by "the speed and power of Norton!"
Please let us know how this works out. We're here to support you until you can click that "Accept as Solution" button!
Is this thread a prime example of double-posting on different threads, double vision, or some kind of weird text echo? 
[Edit: ROTFL!! Oh, I just give up! I'm going to take my grubby mitts off this thread until the mods get done with it, then we'll try to help fmichael and quarterhorse finish sorting their situations! Too many cooks--and I'm definitely one of the extras!]
Th
That did the trick! Thank you! = )
Wonderful! That's the news we like to hear 
Happy computing--and you know where to find us if you need us!