The short answer is: You are seeing that box because the wrong login link was selected in the background.
When Yodlee (the system Norton uses to securely fetch your bank data) asks for an “Organization Short Name,” it means the system thinks you are trying to log into a corporate, business, or government employee expense account. Elan Financial Services manages corporate cards as well as standard consumer credit cards. For corporate programs, companies use tools like “U.S. Bank Access Online,” which require a special company ID code (an Organization Short Name) alongside a username and password.
Because your card is a regular consumer card, you do not have an Organization Short Name, which is why putting in your personal name or “Elan” keeps triggering the “Wrong Credentials” error.
To bypass this screen and successfully reconnect your card, follow this framework:
Step 1: Break the Connection Loop
Do not click the simple “Reconnect” button right now. The system has saved the wrong link pathway and will keep throwing you back into the corporate login box. Instead, you need to remove the broken link completely and start fresh:
- Log into your Norton Member Portal
- Go to your ID Theft Protection Dashboard or the Monitored Info tab.
- Scroll down to Financial Accounts / Financial Monitoring.
- Instead of clicking Reconnect, look for the Remove options (often a trash can or options icon) to completely clear out the Elan card connection history.
Step 2: Search for the Correct Consumer Link
Once the old link is cleared, click the option to Add an Account or setup a new institution:
- In the Yodlee search box, type Elan.
- Look closely at the results list. You will likely see multiple options. Avoid any options that mention “Corporate,” “Commercial,” “Access Online,” or “Business.”
- Look for the option that represents standard personal accounts—usually labeled Elan Financial Services, Elan Credit Card, or the specific name of the retail bank that co-branded your Elan card (for example, many community banks and credit unions use Elan to run their credit cards).
- Select the standard retail option.
Step 3: Enter Your Everyday Credentials
If you have selected the correct consumer link, the box asking for the “Organization Short Name” will disappear. You will only be prompted for:
- Your standard online banking Username
- Your standard Password
Note: If your bank uses Multi-Factor Authentication (MFA), keep your phone nearby, as Yodlee will likely prompt you to enter a text message verification code right after you submit your password.
A Final Check on Technical Outages
If you search for “Elan” and the only option that appears still demands an Organization Short Name, it means Yodlee’s personal banking link for Elan is currently broken or offline.
Financial data aggregators like Yodlee frequently update their scripts when banks change their security protocols. When these scripts break, systems sometimes default to the wrong login forms. If this is the case, the agent who told you it would be fixed by the 13th was right about there being a system-wide issue, but the engineers are running behind on deploying the patch. If you cannot find a link that bypasses the organization box, you will need to wait a few more days for Yodlee to restore the correct consumer link to the Norton portal.
To ensure we find the right option, what is the name of the bank printed on your Elan credit card? (e.g., is it branded by a specific local credit union or community bank?)