Trying to use the new Online Family product.

I have installed this new product and after I login and go the the settings and then to Profile for the only family member I receive the following

 

We've detected 0 computer(s) running Safety Minder. Please install Safety Minder on your computer.

 

I have even tried to install the product again but get the same result, I also rebooted my system no help. Where do I go from here?