Hello @George_Miller_Jr_MD
Have you had a Genie | Scam Protection (real-time) event?
fwiw ~ at this time > I’m not finding Genie | Scam Protection global “off” switch.
fwiw ~ at this time > I’ve not had a Genie | Scam Protection (real-time) event.
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Norton Genie Scam Protection - AI-powered protection against sophisticated scams.
- https://community.norton.com/t/introducing-norton-genie-scam-protection/373163
- https://us.norton.com/products/genie-scam-detector
- https://us.norton.com/feature/ai-scam-protection
- https://us.norton.com/blog/online-scams/norton-genie
- https://us.norton.com/blog/ai/ai-scams
- https://us.norton.com/blog/collections/online-shopping-scams
- https://us.norton.com/blog/emerging-threats/what-are-deepfakes
Using Norton Genie AI-powered assistant to detect deepfakes
https://support.norton.com/sp/en/us/home/current/solutions/v20250722122612120
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The primary difference between Norton Genie Scam Protection and Scam Protection Pro is that the Pro version adds proactive AI-driven blocking for phone calls and emails, along with financial recovery assistance for scam victims.
Core Feature Comparison
| Feature | Scam Protection (Standard) | Scam Protection Pro |
|---|---|---|
| Availability | Included in Norton AntiVirus Plus and Norton 360 Standard/Deluxe/Premium | Included in Norton 360 with LifeLock Select, Advantage, and Ultimate Plus plans |
| Safe SMS | AI-powered scanning for scam texts | Included |
| Safe Web | Blocks phishing sites and fake stores | Included |
| Genie Assistant | Tap-to-ask AI for suspicious offers | Included |
| Safe Call | Not included | Automatically blocks or labels scam, spam, and junk calls |
| Safe Email | Not included | Proactively scans inboxes to flag scams before they are opened |
| Scam Restoration | Not included | Dedicated guide to help recover lost funds |
| Reimbursement | Not included | Up to $10,000 coverage for lost money (Ultimate Plus only) |
Key Considerations
- Deepfake Protection: Both versions offer Deepfake Protection for YouTube videos (English only) if you have a compatible Windows Copilot+ PC.
- Standalone Option: A free, standalone version of Norton Genie is available as an app or web tool where you manually upload screenshots for analysis.
- Proactive vs. Manual: Standard Scam Protection is proactive for SMS and Web but requires the user to manually check other items. Scam Protection Pro is “set it and forget it” for calls and emails.
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Note: AI sourced content may make mistakes