Does that version include any options for Anti-spam? I don’t have it so I can’t poke around the interface to suggest other settings.
No spam protection..
The screen capture shows what what is available under the email tab. Currently shown with the incoming email unchecked but the outgoing checked...
What I have tried is: unchecked ougoing email, incoming email and also unchecking the bottom two; Worm blocking and alert when scanning attachments.
So EVERYTHING unchecked. the only thing that is selected is the "radio button" in the center section "how to respond when a virus is found"
…and the message you’re seeing (and wanting to suppress) looks like this…?
http://i525.photobucket.com/albums/cc338/rhbucket/symantec/scanningemail.png
Message Edited by rh on 01-21-2009 11:59 PM
How are you embedding images here? I was able to back in November but I guess I forgot how I did it.
Yes that is exactly what I am trying to prevent here is my sittuation.
Requirement:
- Send out a newsletter in pdf format for a Not For Profit Group to about 60 recipients.
- To prevent anti spam software from getting at it.... and in order to be able to personolize each note, I send it using a perl script that personalizes an individual note and includes the attachment ( newsletter ) then sends out each note individually. Each person on the list gets a note that starts "Hi <users name> here is your copy of the newsletter" etc etc.
For the December mailing your previous solution had worked. Then come time to send the January copy and it fails. I can only guess that during the month rogers updated the norton version..
The Problem: It takes norton up to about 2 mins to scan the attachment. It does this for each one of the 60 emails.
1- If I leave my script the way it is set up.. the scans start to back up after about 8 - 10 emails have been sent ( 10 of those little windows you pointed to ) and eventually Norton just quits and stops all the rest of the mailings from going out.
2- If I put a time delay in my script, so that they do not all back up... then it would work, but it would take hours to run.
Frustrating...
But a big cudos to you rh for trying to work through this with me. I appreciate it.
on your other question: the wisiwig editor has a "add an image" option, but it has to be hosted somewhere... I just hosted the screen shot on tinyweb and then used that url to add the image.
-
Ok, that explains the problem I have posting images. My profile preference has WYSIWYG checked but it doesn’t work, in Firefox 3 or IE 7. It used to because I recall the add an image option. All I see now is Edit as HTML, Check Spelling, Preview, Quote.
Do you see the status message when sending an email via your client and not the script?
If you are trying to determine if it it might be unique to my script the answer is no...
I tried sending mail using outlook express as well and the problem is still there. This makes sense because...
From the Norton Help files:
| If email protection is turned on, your email messages are scanned automatically. Norton AntiVirus
| supports all email programs that use either POP3 or SMTP communications protocol.
My script uses a "sendmail" type program that uses SMTP.
So it seems that although I have email scanning turned off, it still thinks it is turned on.
One thing I have not tried but will do now.
Previously when turning it off I always turned it off "for 5 hours" or "until the next reboot". There is an option to turn it off permanently, I think I might try this option and then reboot the computer.
My reasoning is that although I am switching it off it seems to be stuck on. Turning it off permanently and then rebooting the computer might clear out anything that is in memory.
Hey I am clutching at straws.
Wow... That seems to have done the trick. I guess based on the problem it does make sense.
Switching off email scanning and setting the option as "permanent" rather than selecting a fixed term, and then rebooting has actuall switched it off.
My assumption / reasoning is along the lines of:
There is a bug, switching off email scanning is not stopping the running process that performs the scan.
by switching off scanning permanently and then rebooting the scanning process is getting stopped and does not get restarted after the reboot.
Not the ideal solution because I did not want to turn it off permanently. Not that it is a big problem because I do not normally receive mail on my computer, and the only outgoing mail I send is the newsletter that I create myself.
I normally use a web based email solution for my day to day mail.
Good news! Sounds as if it might need to inform the mail client or something that it was not on.
You can always turn it back on for when you are not sending out to the mail list?
I don't believe this, very frustrating, no support, am I the only one who wants to turn off email scanning?
Every time I thing it is fixed it jumps up and bites me again.
As reported on the previous append. email scanning was turned off "permanently" computer had been rebooted a few times no problem, no scanning.
Last night applied the latest set of MS XP Security fixes ( I think it was maily the IE fixes ) rebooted and today again the email is being scanned again. What is happening.
According to all the settings it is switched off permanently, nothing has changed with the Norton settings, I even tried setting it back on and off again and then rebooting. Still no good scanning is back on and I do not seem to be able to switch it off anyway now.
Let's see what Tim Lopez or another Symantec Staffer may have to say but it sounds like IE changes having an effect. IE and Outlook Express are linked I believe.
I wonder if Aunty Microsoft has decided that you must scan your email ....
True OE and IE are linked but I am not using Outlook Express for my email. So I don’t really know if it has anything to do with the IE fixes or not, might just be a coincedence.
______
As reported on the previous append. email scanning was turned off "permanently" computer had been rebooted a few times no problem, no scanning.
Last night applied the latest set of MS XP Security fixes ( I think it was maily the IE fixes ) rebooted and today again the email is being scanned again. What is happening.
According to all the settings it is switched off permanently, nothing has changed with the Norton settings, I even tried setting it back on and off again and then rebooting. Still no good scanning is back on and I do not seem to be able to switch it off anyway now.
_________________
Hi daveblakemore,
Sorry for the delayed response.
When you say email is being scanned again, do you say because you see notifications in the system tray every time you receive an email with attachment?
Is it sporadic or does the notification come for all the emails with attachments?
Just trying to understand the pattern here.
Thanks,
TomV
Norton Forums Moderator
Symantec Corporation
Hi Tom,
To answer your question: 
Only in my case it is usually 1 of 60... which causes my problems I could live with 1 of 1 ;-)
But to explain:
I normally do not send/receive email via my computer, but use a webbased email handler ( rogers )
However twice a month I DO send out newsletters for a couple of Not for Profit groups. This entails sending the body of the note as a personalized html file with the newsletter as an attachment. To achieve this I am using "blat"
which is an smpt based mailer similar to "sendmail". This is done via a perl script.
Over the course of the past 3 or 4 months now I have struggled with turning off email scanning. If I leave it on then two things happen.
1) Sending 60 emails causes the Norton Scanning process to backlog ( because the emails are being sent by a script sequentialy ) before the first one has been scanned the second, third, forth ect are also starting to scan and
eventually Norton just barfs at so many scans running.
2) If I add a time delay so that the scans dont get backloged then it takes over an hour to send out the emails.
What I have tried over the months:
I first went to the NA Control center, clicked on "email & messaging" and cleared the email scanning that did not work at all.
Someone said instead of using "email & messaging" click on "options" \ "norton antivirus" \ "Email" and try and turn it off there. The first time I tried this it worked, but failed when I came back the next time a few weeks later.
( I had been using the setting to "turn it off for 5 hours" )
The next time I chose "turn off permanently" and then rebooted the computer and this got it to work, ( as it needed the reboot to actually shut down the process ) but then the next time I came to try it again a few weeks later, it was scanning again. ( although it was turned of permanently from the prevous time and the computer had been rebooted a couple of times in the interim ) nothing I did (including another reboot) would stop it scanning.
So I just added my "delay" inbetween mailings and let it run for over an hour.... ( bah humbug so to speak )
Now today, because of your reply I just tried it again, and it is currently working okay.
If I knew what the name of the process that initiates the scanning was I would try and locate it with "task manager" to see if it was running but I don't know what to look for.
In summary:
It just seems that the process that runs to trap the outgoing mail and start the scan if called for does not turn off consistently when told to do so through the control center, AND sometimes switches on for some reason even when it is turned off in the control center permanently.
Hope that all makes sense.
Hi Tom,
I did reply to your previous append, maybe you missed it or cannot help. However I am here once again battling with the same frustrating problem.
Just wondering if you had any insight.
Thanks.
Hi daveblakemore,
Sorry for the delayed response.
Our engineering team was focussing on two major releases that we had in the last couple of weeks or so. I'll follow up and see what best we can do about this.
Thanks!
TomV
Norton Forums Moderator
Symantec Corporation
Message Edited by TomV on 03-12-2009 03:29 AM