Two days ago, the VPN-part of the app stopped working – now I can't even log in

Norton 360 for Mac
1

Hi everyone,

I’m really confused, sad and angry right now. I’ve been a Norton user for several years now (always on Mac), and I have never had problems like that before.

Two days ago, my Norton app started working. I restarted it, but now the VPN was not starting. After many tries, I deinstalled and reinstalled the entire app. It worked for a few minutes, then it logged me out. Now, when I try to log in again, I get the error message: “Server Error. We’re working to resolve an issue that prevents us from completing your request. Try again later. Error Code -12.”

Is this normal? Or ist it a problem partial to Sequioa 15.6.1?
Please help. I need the app, dearly.

Thank you.

2

It might be a machine specific issue. Did you contact Norton chat? Generally, completely removing Norton 360 and installing it again solves this VPN related issue.

1 Like
3

Also, if the VPN is asking for full disc access is that being granted and it fails regardless? TIA.

SA