I am not able to access my website as norton is blocking me with this threat saying it was infected by - js:agent-elq [trj]
I have double checked with hosting company and there is no malware. Also I have performed a scan on my computer and there are no malware or virus.
Please advise what I can do. Thanks
Product & version number:
OS details:
What is the error message you are seeing?
If you have any supporting screenshots, please add them:
Hello @Sanjoy_Ray
Norton 360 v22.x or v24.x?
Norton 360 block or Norton Safe Web block?
Care to share website domain name?
False Positive and False Negative Submissions Portal
https://submit.norton.com/
I’m thinking Norton 360 block and you’re Norton 360 v24.x
Submit a website or a file to Norton for review
https://submissions.norton.com/submitsample#pc
the website is: bolly-vision
Norton is still aborting access to my website: Threat js:agent-elq [trj]
Also how do I send you a screenshot as I do not see any file attachment option. The other upload feature on top does not allow me to embed the screenshot. Thanks
Hello @Sanjoy_Ray
Community users report upload does not let them embed screenshots.
fwiw ~ copy/paste works for me
Does upload .pdf work for you??
Note: I’ve not seen Norton 360 v24.x.
Your report - js:agent-elq [trj] - sounds like Avast naming.
So, I’m thinking you’re Norton 360 v24.x
Norton 360 v22.x nor Safe Web objects to https://bolly-vision.com/…my side.
Sorry, I cannot reproduce the event…my side.
therefore: I do not have the Alert ID.
So, I made submission sans Alert ID.
I have sent screenshot via the link provided. What is the next step? How can this be expedited?
You sent a screenshot here ?
https://submissions.norton.com/reportfalsepositive#pc
and are you Norton 360 v24.x?
No I sent it to the other URL link.
It is Norton™ 360 Premium
other URL link?
I’ve been trying to get your Norton 360 version number.
Submit a file or URL to Norton
supportnortoncom/sp/en/us/home/current/solutions/kb20090602171902EN
How to find the version - I don’t know I just bought it yesterday it should be the latest version.
This is my Order #NP1545907681
Norton 360 v22.x version number is found at Help => About
send me the exact screenshot where I can see the version number - as help does not take me to About in my account
This is the version - UI 1.0.70
Program Version - 24.8.9372.867
Yes, I thought you were Norton 360 v24.x
Thanks
Sorry, I’ve not seen v24.x
I’m Norton 360 v22.x
So what do I do now?
Well, if you made your False Positive submission. You wait to hear back…up to 48 business hours.
