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strong text
Norton support does not know nor reset your Norton Password Manager vault password.
If you did not set up Passwordless Vault Unlock nor Password Recovery Key.
Sorry, only you know your Norton Password Manager vault password.
Users need to setup recovery key and biometric authentication before forgetting their vault password.
norton just goes into loop trying to open password manager
Hello @Don_Ainsworth
Windows?
what browser? version number?
what Norton Password Manager version number?
Did you Sign out all Norton → cycle browser → Sign in…as test?
Did you Restart (not Shut down) machine?
Did you clear browser cookies n cache?
Do you run browser Sync?
Did you try new browser default profile with just Norton Password Manager…as test?
Did you try browser → Reset settings?
Did you try browser → Repair?
fwiw ~ okay my side
Edge v131.0.2903.146
Norton Password Manager v8.2.2.529