Unable to activate Norton Antivirus Plus on Windows

Subscription
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Issue abstract: NAVPlus not activated

Detailed description: I have an active antivirus subscription. On the website it shows active. I downloaded the installer for my windows and set it up. It asks me to activate my subscription and when I click that I am prompted to put my login details. After that it fails and I get a Server error message ( in image)

Product & version number: Norton AntiVirus Plus

OS details: windows 11

What is the error message you are seeing?
Attached in image

image
image487×214 12.4 KB

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What security solution before Norton?..properly removed?
Norton subscription from Norton direct or reputable retail/online vendor?

Message: “Server error: We’re working to resolve an issue that prevents us from completing your request. Try again later (-1010)”
https://support.norton.com/sp/en/us/home/current/solutions/v113028858

Message: “We were unable to complete activation of your upgraded product. Try again by clicking Activate Now in the main window of your product (-1015)”
https://support.norton.com/sp/en/us/home/current/solutions/v114561901

fwiw ~ https://community.norton.com/t/cannot-communicate-with-norton-server/236521

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