Hi Team, I have purchased the Norton 360 Basic in UAE along with Laptop. Now I returned to my country India and I'm getting below error while activate with my product key.
"Your product key is not valid for your region and cannot be used to activate the prouduct -2009".
Installed version - 22.23.4.6, OS - Windows 11
I suggest contacting Support again. A different agent can often see things a different way. Be sure you are asking for them to exchange your current key for one that works in your country.
If they still can't/won't help, while you still have them online, if you are within 60 days of purchasing your Norton 360, ask them to refund your purchase. Then you can go ahead and purchase a new key from your country.
Thanks for your reply and suggestion.
I connected customer care and had conversation more than hour, but no use. They asked to purchase new in current country.
@Ranjan313 The appropriate support link was provided in my previous post. Thanks for your Twitter link. Given the reality we live in, where on social media it is so easy to compromise accounts, I wouldn't personally trust Twitter as a place to indulge personal account information nor other personal information regarding any issues regular support should deal with.
SA
kirubanithi_k:Hi Team, I have purchased the Norton 360 Basic in UAE along with Laptop. Now I returned to my country India and I'm getting below error while activate with my product key.
"Your product key is not valid for your region and cannot be used to activate the product -2009".
Installed version - 22.23.4.6, OS - Windows 11
Kindly DM on https://www.twitter.com/NortonSupport they will guide you in this regard.
Hello. Your Norton product is geo-locked to the the country where the license was purchased. You should contact Norton support and have them fix the issue since we cannot do that for you here on the forums. If a product was purchased directly from Norton it would not be geo-locked and that is the issue you are seeing. Click on the letters in blue labeled " My topic is not listed above" and follow on-screen prompts.
https://support.norton.com/sp/en/us/home/current/contact?inid=support-homepage_moresupportoptions-contactus
SA
To fix this error, clear the app data and cache for the Norton Mobile Security app, and activate it. If the problem persists, uninstall and reinstall the Norton Mobile Security app.
No. You have to get in the queue for either a chat session, or make a phone call to the number you would have been given if you chose that option.
I went to that website, and it gave me a case number. I suppose they'll contact me, right?
I'm still thinking that you may have been renewing an older product, as indicated by your device limit being 3. Looking at the Polish Norton web site, the new products being offered show the 360 Deluxe version protecting 5 devices.
Did you originally have Norton Internet Security for 3 devices? If so, that product did not cover mobile devices. And if you have just kept renewing, and allowing the upgrades to the newer products as they were released, you would still be restricted to the 3 devices and no mobile support.
At this point, I would suggest contacting Norton Support and have them confirm if your product supports mobile. If not, they should be able to help you get your product updated to a newer product subscription that will support mobile. www.norton.com/contactcs Be aware that the wait times can be longer than usual due to reduced staffing due to the Covid pandemic.
I'm in Poland.
When I login into my.norton.com and view subscriptions, it says "Norton Security Delux", and "1 of 3 Licenses".
What part of the world are you in?
Samsung A50, Android version 10.
And what device and Android version?
When I login into my.norton.com and view subscriptions, it says "Norton Security Delux", and "1 of 3 Licenses".
When I try to sign in at step 2 on the mobile, it goes into a vicious circle, as described at the start above.
What device and Android version are you using?
What happens if you sign in again at step 2?
We have to go back to finding out exactly what Norton product you have on your PC. Log into your Norton Account and click on the user icon at the top right, then click on My Subscriptions. Find your current subscription and tell us the exact product name that is shown.
I signed in. It doesn't work. After signing in, it says "Subscribe Now". When I click on that, it asks me to pay. When I back out, it takes me to a screen giving me three options:
1- Start Your Free Trial.
2- Sign In.
3- Restore Purchase.
I tried the "Restore Purchase" option, which asks me to put in the key. I put in the key (which I retrieved from my.norton.com on my laptop), and that still doesn't work.
I was referring to older Norton products. Some products sold over 2 years ago did not offer mobile support.
After installing NMS on your mobile, tap on the three bars at the top left of the screen. Then tap on Sign In . Sign into your Norton Account and that should activate the full version of NMS.
I don't understand what you mean when you say "older product". Are you talking about on my laptop or on the phone?
On the laptop, it says "Norton Lifelock Security" and I have 179 days left.
On the phone, I just downloaded the Norton Mobile app from the Play Store today.
If you are referring to this thread, you never answered my question about exactly what Norton product you are using. The reason I ask is if you were using an older product that you have been renewing, it may not support mobile devices. You need to be using one of the current Norton products to have it include protection for mobile devices.
There is no way to enter a product key into a Norton Mobile Security, NMS, product. As long as your Norton security product does in fact support mobile devices, you only sign into your Norton Account and that will activate the product.