Unable to bring up Norton IS GUI / Communications Error when attempting to re-install.

Hi,

 

2 problems really, 1 stemming from the other.

 

Problem 1: Unable to bring up Norton IS GUI

Problem 2; Unable to access Internet to download a new version on the Norton IS software.

 

My subscription is valid from December 16 2008.

 

I am using Windows XP hardwired to a NETGEAR wireless router.

 

Router Firewall settings are:

Inbound:

ServiceName: Any(All)

Action : ALLOW always

LAN server IP address: 192.168.0.3

WAN users: Any

log: Always.

 

Windows Firewall settings (ON) with exceptions for Norton IS.

 

Windows Security Centre tells me that my Firewall is On  but Virus protection is not found.

 

Any ideas how I can get out to the world to reinstall my Norton IS ?  It fails raising a Communications error at about 61.52MB

 

Thanks,

Paul.

 

Message Edited by paulsdoherty on 02-12-2009 06:41 AM