Unable to change Norton Browser settings to stop auto-filling my passwords and IDs

Note: Please do not post Personally Identifiable Information like email address, personal phone number, physical home address, product key etc.

Issue abstract: Unable to stop Norton Browser from auto-filling my banking login name and password, even when I’ve turned off Auto-Fill Passwords. And I cannot delete my password detail from the Passwords page.

Detailed description: When accessing my banking website in Norton Browser, Norton continues to auto-fill my account login info, even after I set the browser to NOT auto-fill passwords/logins. I tried to turn this off under Password Manager/Passwords, but I’d never set up a PIN. When I select the banking website under Passwords, in the pop-up window I select “Forgot Pin”. The message states "You can reset your PIN by going to Settings > Accounts > Sign-in Options. However, there is NO Accounts option or category. Nor is there a Sign-In Options category. I’ve searched on both Accounts and Sign-in Options, and nothing exists. I need to find a way to make Norton Browser forget specific passwords, and to STOP auto-filling without my permission.

Product & version number: Version 127.0.26097.121 (Official Build) (64-bit)

OS details: Win 11

What is the error message you are seeing?

If you have any supporting screenshots, please add them:

Please clarify:
are you running Norton Private Browser? Norton Password Manager browser extension?
are you running Norton Private Browser built-in browser password manager?

I found the answer. The pop-up window is a Windows Security prompt, not Norton. This was initially confusing for me. The password was actually being stored by Windows, but it showed up in the Passwords list under Norton Browser settings. The PIN being requested was my MS PIN, not a Norton PIN. Once I entered my MS PIN, I was able to delete the saved login info. FYI.

1 Like

sounds like you’re running Norton Private Browser built-in browser password manager secure://password-manager/passwords…not Norton Password Manager browser extension password manager