Unable to complete installation of Norton Safety Minder Windows 7 - Error message

Hi,

 

I am running windows 7 and attempting to complete the installation of Norton Safety Minder.

 

I get right to the end of the installation, input my children's info and click FINISH however I then receive an error message which says that "An error occurred when receiving data from Norton Online Family.  Please try again later".  I have installed and reinstalled twice and have checked that all my accounts are live as advised in previous posts.  I am therefore unable to complete the installation

 

I can see my children's accounts on my homepage but each avatar has a question mark and there is no device associated with them.

 

Please help s I am  going crazy trying to get this to work!

 

Thanks,