Tried installing on PC that my child uses. It will not complete set up. The continue bottom does nothing. Downloaded OK and registered but cannot complete associated device.
I tried to install from email and direct and neither work.
It will not let me uninstall and refuses to accept any code
I’ve tried update family rules and nothing helped Deleted device ryc and still nothing
helped
This clearly isn’t straight forward and a complete hassle.
1 Like
bjm
June 2, 2026, 6:03pm
2
Hello @Scunna
===
Yeah, that sounds like a partially broken enrollment state rather than a simple “user error” setup issue with Norton Family.
From the symptoms:
installer downloads and registers
“Continue” button does nothing
device association fails
uninstall blocked
code rejected
deleting device entry didn’t help
…that usually points to one of these:
corrupted Norton Family child-device registration
leftover tamper-protection/service remnants from prior install attempts
browser/UI scripting issue during enrollment
Windows account permission problem
conflict with another security product or parental-control software
Norton backend sync lag after deleting/re-adding device
The especially important clue is:
“It will not let me uninstall and refuses to accept any code”
That suggests the device may still think it is linked to an existing child profile/policy even though the dashboard no longer matches.
What I’d generally recommend to that user:
Most Likely Fix Path
1. Fully reboot first
Not Fast Startup — an actual Restart.
Norton Family services can stay hung after failed enrollment attempts.
2. Remove the PC from Norton Family web portal again
Via: Norton Family Portal
3. Use the Norton Remove and Reinstall tool
Normal uninstall may fail because tamper protection still thinks the device is managed.
Use:
Norton Remove and Reinstall Tool
That is often the real fix for broken Family enrollment states.
4. After reboot, install using:
Windows administrator account
latest installer from the Norton Family portal
Edge or Chrome
temporarily disable popup/script blockers
The “Continue button does nothing” issue can sometimes literally be a webview/UI scripting failure.
5. Check Windows account type on the child PC
Norton Family behaves best when:
parent/admin Windows account exists
child uses a separate Standard account
If the child account itself is administrator, enrollment can behave oddly.
6. If uninstall still refuses
Booting Windows into Safe Mode with Networking and then running the Norton Remove/Reinstall tool may be necessary.
If you only use Norton Family and do not have a main Norton security product like Norton 360 installed, then the usual “run NRnR” advice may not help much — because the Norton Remove and Reinstall Tool is really designed around the core Norton security suites.
In that situation, the more likely path becomes:
remove device from Family portal
reboot
manually uninstall Norton Family
if uninstall fails:
Safe Mode
Microsoft Program Install and Uninstall troubleshooter
cleanup leftover services/tasks
reinstall fresh
Also, if they only have Norton Family, there’s a decent chance:
they’re using a child Standard Windows account during setup
the installer lacks elevation/admin rights
or web enrollment is hanging during browser authentication
The “Continue button does nothing” symptom still strongly suggests either:
broken embedded webview/browser scripting
or failed cloud/device association.
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Norton Family Get started with Norton Family FAQ: Norton Family Features of Norton Family Add a device to your Norton Family account Norton Family Support Home Important Update to Norton Family’s SMS and Call Feature Prepare your Android device for parental supervision using Norton Family Set up Norton Family on your child’s iPhone or iPad Configure Norton Family house rules Norton Family Privacy Notice
im not going to bother. thanks for the help but by the length of it, it just shows how non user friendly it is. i hope norton chip in because this is beyond a simple install
1 Like
bjm
June 2, 2026, 6:22pm
4
Hello @Scunna
yes norton 360, antitrack ultimate utilities all work fine
1 Like
bjm
June 2, 2026, 6:29pm
6
Since, Norton 360, Norton AntiTrack, and Norton Utilities Ultimate are all functioning normally, then the core Norton platform/services are probably healthy.
That makes this look much more isolated to:
Norton Family device enrollment
child-device association
or a corrupted Family component/install state.
And now the NRnR angle becomes more useful again because the user does have a main Norton security suite installed.
I’d lean toward:
remove child device from Norton Family management page
reboot
attempt uninstall of Norton Family component
if uninstall still fails: * run Norton Remove and Reinstall Tool
reinstall Norton Family fresh from the Norton account afterward
The “Continue button does nothing” symptom still feels like the Family enrollment UI or backend association getting stuck mid-process. The fact their other Norton products work normally argues against a broader Windows or Norton services failure.
Norton has simplified/changed the newer Norton Remove and Reinstall Tool flow quite a bit compared to older versions.
The older:
“Advanced Options”
“Remove Only”
selective cleanup behavior
…has largely been folded into what is now often branded/displayed as the “Norton 360 Remover” process.
So for that user, the realistic concern becomes:
running NRnR may temporarily remove/reset their working Norton 360 installation just to fix Norton Family.
That’s a heavier hammer than it used to be.
Given their other Norton products are functioning correctly, I’d probably avoid jumping straight to NRnR unless:
uninstall is completely impossible
Family services are corrupted
or Norton Support specifically recommends it.
More conservative steps first:
Remove device from Family management
Reboot
Try uninstalling only Norton Family
Try installing Family using:
admin Windows account
latest installer
different browser
Check for stuck Norton Family services/tasks
Because right now the core Norton ecosystem appears healthy — only Family is broken.
Don’t laugh - I wonder whether Norton AntiTrack borked the install.
I wouldn’t laugh at that at all — it’s actually plausible.
Norton AntiTrack works by interfering with tracking/fingerprinting/session behaviors in browsers and web components. And Norton Family enrollment relies heavily on:
browser authentication
account/session continuity
embedded webviews
device association tokens
cloud registration
So a broken or overly aggressive privacy/session protection interaction is not impossible, especially if:
“Continue” literally does nothing
authentication loops occur
device registration partially completes
or cookies/session tokens are being disrupted.
Particularly suspicious would be:
browser extension interference
anti-fingerprinting protections
blocked third-party cookies
hardened browser privacy settings
VPN/location changes during enrollment
A good diagnostic test would simply be:
temporarily disable Norton AntiTrack browser extension/protection
possibly disable VPN temporarily too
reboot browser
retry Family enrollment
Or even better:
use a clean browser profile
or a different browser entirely
because that isolates whether the enrollment UI itself is failing versus the backend registration.
The “Continue button does nothing” symptom really does smell somewhat web/session related.
Modern Norton Family no longer depends on the old always-on browser extensions the way earlier versions did, but enrollment/association still absolutely depends on browser-mediated authentication and cloud registration.
So even without legacy NF extensions:
account sign-in
token exchange
device linking
webview callbacks
browser cookies/session continuity
…are still part of setup.
That means Norton AntiTrack could theoretically interfere indirectly without “breaking Norton Family extension functionality” per se.
Especially because the symptom is not:
filtering failure
monitoring failure
rules failure
…it’s:
“Continue button does nothing”
That sounds much closer to:
blocked script execution
failed session callback
broken token handoff
or stalled web component logic.
Not guaranteed, of course. But as a troubleshooting step, temporarily disabling:
AntiTrack browser extension
anti-fingerprinting
stricter cookie protections
VPN
…before retrying enrollment is completely reasonable.
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bjm
June 2, 2026, 6:46pm
7
That’s honestly a pretty understandable reaction:
From your perspective:
download succeeded,
account exists,
other Norton products work,
and yet the install flow stalls with almost no meaningful error messaging.
A parental-control product especially needs a very smooth onboarding flow because many users installing Norton Family are not looking to do deep troubleshooting involving:
device associations,
browser/session behavior,
entitlement sync,
uninstall edge cases,
or cloud registration states.
Your comment:
“this is beyond a simple install”
…is probably fair given the symptoms you’ve described.
At this point, official intervention from Gen Digital support or engineering may genuinely be appropriate because the setup appears stuck in an abnormal state rather than just misconfigured.
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