I have time Warner cable Internet and a wifi router
For some reason the lap top is not able to connect to the router via wireless.
I know the router is not the problem because we are able to use the wifi connection for another laptop, two iPhones, and a PS3.
Any thoughts as to what I might be able to do to make it work?
Hello Calls,
I don't know, times where I noticed my laptop was not connecting to the wireless, I simply unplugged then re-plugged back in the router and then that seemed to "refresh" (if you will) the connection and my laptop was able to connect. Then again, I'm operating off of Verizon FiOS, maybe it is different?
Regards,
H.B.
What’s odd is this same laptop has never connected. Not thinking it’s the router as a new laptop was able to access the wireless just 3 days ago
Calls wrote:
What's odd is this same laptop has never connected. Not thinking it's the router as a new laptop was able to access the wireless just 3 days ago
Calls,
Is this one of those laptops with the "F" key that turns the wifi on and off? Have you been able to make a wireless connection with this computer anywhere? Is your router set to accept new connections? {I keep mine off for the usual reasons]
Keep us posted
What version of Windows on the laptop that won't and on the other laptop?
If you are using HOMEGROUP as the LAN on any then only Windows 7 and Windows 8 can see the LAN and join it.
What security application on the laptop that won't -- now and previously?
Just a thought.
I'm on BrightHouse/TW and use a Linksys WRT54G router with no problems of that sort.
Hi Calls,
Before any further troubleshooting please check the following:
1) Is the wireless card driver on the laptop enabled and also the wireless mode on the router/access point.
2) Check if the router and the laptop are on the same wireless mode b or g or n. (for G method set to 54Mbps).
3) The encryption mast match between the router and the laptop, best method is WPA2 with AES encryption.
4) Also, check if there is a wireless switch somewhere on the laptop which must be to the ON position.
If there is a sofware made by the manufacturer, (like Sony Smart Network), it must be also enabled.
Let us know the results.
Regards,
Hi Hugh,
Just want to go back to what you mentioned about security. At one time, I was testing out Bitdefender 2012, and that effectively killed my wireless connectivity with my laptop - - to the place where even their highest tech support people could not figure it out. Thank goodness I was able to utilise Think Vantage Rescue and Recovery and get Norton back on the system ASAP.
Thanks all for the feedback. Not real good with this.
The laptop is a Compaq. Where whould I find where the the type if wireless mode in the laptop?
Utilising Think Vantage Access Connections this is the procedure that I used to adjust the mode:
1.) I switched to “advanced view”
2.) Go under “Location Profiles”
3.) To the right-hand side you will see “Edit” click that (screenshot 1)
4.) In the next window that appears, go under “Wireless Settings”. Here, you will be able to set the “wireless mode”. As you can see in screenshot 2, mine is set to 802.11g, and, I’m a gambling man, so I want to say that this is what yours should be set at….
Granted, this all presupposes a lot, however, it is my hope that maybe you have a similar program that helps you connect, and what I have presented can serve as somewhat of a guide even if not exact.
This is going to sound really basic, but, you are connecting into the correct network name and have the WEP KEY correct? The WEP KEY should be printed on the front of your router.
The security issue is important. As stated in my example of Bitdefender 2012, that programme would NOT let my laptop connect to the Internet no matter how many exclusions I made. Although the newer versions of Norton are pretty good with respect to “automatically creating rules”, your Internet security programme might not be as intuitive and you will have to make a series of exclusions (for items needed to connect) for the firewall to allow Internet access. If you are using Bitdefender 2012 - - good luck. Hopefully, it is something different. Again, what security programme are you using?
P.S.- Enlarge view on the PDF screenshots if necessary.
Ok still having the issue.
Laptop is an HP compaq. OS is vista home basic.
Security is NIS 2012
Wife took laptop to school and it connected to the schools wireless connection.
When at home and we try to manually connect to our wireless, our wireless shows up but when we try to connect it tells us that its not there.
Our wireless router is password protected with WPA-AES and we use the proper password.
As I say we can connect another laptop, two iPhones, and a PS3 without a problem
Well, if this isn’t a stubborn bogger. I will say (for the record) I absolutely hated Vista and immediately upgraded to Win7. Being that you have NIS 2012, that (to my knowledge) should not be a hindrance.
“Wife took laptop to school and it connected to the school’s wireless connection.”
Interesting, I have seen the case where (for example) when I visit my old University and my laptop (utilising Think Vantage) will block out (so to speak) my home settings in exchange for the University’s wireless configuration (See Screenshot 1). I wonder if your system is stuck in a place where it is only recognising the school’s network and not crossing back over to recognise your home config. Again, I’m not sure what program is managing your Internet connectivity - - I’m just presenting Think Vantage in the hope that there might be some applicability.
Next, have you tried any troubleshooting through Windows? See “Diagnosing the Local Area Connection” screenshot.