Unable to connect with Norton Ghost 12.0

I have been using Norton Ghost for about a year.  About 1 to 2 months ago, I started getting this error message when I try to run Norton Ghost.   There is initially a Service Error

szAppName : VProSvc.exe     szAppVer : 12.0.5.29804    
szModName : VProImaging.dll     szModVer : 12.0.5.29804     offset : 005ddec5

 

And then it asks me to send it to Microsoft.   Then when norton ghost shows it says unable to connect with Norton Ghost backup service.

 

I saw a different post that said there is an incompatibility issue with another program, but to my knowedge I do not have it.


SPent abou 2 hrs with an online chat support an they could not figure it out.


Help.