Unable to download app after turning off Norton

Issue abstract: turn off Norton not working

Detailed description: I’m trying to download a safe application and followed the Norton instruction to temporarily turn it off, but I still get the error that I’m downloading malicious software.

Product & version number: Norton 360 8.9.3

OS details: Sonoma 14.3

What is the error message you are seeing? Malicious software. Download cancelled,

If you have any supporting screenshots, please add them:

Hello @Mary_Turner
Malicious software. Download cancelled…sounds like Safe Web report.
Do you run Norton Safe Web extension?
care to share download name / source

Note: I’m not Mac … we’ll probably need Mac user to chime in

Submit a file or URL to Norton [here]

I’m not familiar with the Safe Web extension. I finally uninstalled Norton, but in the meantime lost the chat and am waiting to reestablish it so I can get the download link. Thanks!

https://apps.apple.com/us/app/norton-safe-web-plus/id1474744028