Unable to download Audigy Support Pack 4 (WS.reputation.1)

I have been trying to download the latest Audigy Support Pack Version 4.0 for the past several weeks.  The file is autodeleted after download by Download Insight.

 

I have submitted a report regarding this problem using the Symantec Insight Dispute Submission form - and have received a return email from the false-positives team indicating they have examined my report and determined the file is safe and that File Insight should permit the download.

 

I received the go-ahead email on Feb 27, 2012.  As advised, I brought my NIS completely up to date and attempted to redownload the file.  Rejected again.

 

I thought that propagation delay in Live Update might be responsible for the item not yet getting whitelisted on my machine.  As a result, I waited and tried again a few days later.  Still no go.  I tried again just before posting this message.  It has been over a week, and I am still unable to download the file without it being autodeleted.

 

Has this been attended to?

 

 

Thanks for any information on the subject.

 

 

 

Note:  Following is the clipboard data from the File Insight entry for the removed item.

 

 

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d:\internet\download\sound cards\creative\audigy2\daniel_k support packs\4.0\audigy_supportpack_4_0.exe
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On computer as of
2/8/2012 at 12:11:46 PM
Last Used:
3/7/2012 at 2:16:43 AM
Startup Item: No
Launched: No
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Very Few Users
Fewer than 10 users in the Norton Community have used this file.
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Medium
This file risk is medium.
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Threat Details
There are many indications that this file is untrustworthy and therefore not safe
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Origin

Downloaded from  http://s749.hotfile.com/get/e8b3ff5718d1e923ee70c4f7aa964f5b7eebeae6/4f57347b/320/dc64fa314c26d547/870202b/Audigy_SupportPack_4_0.exe
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http://s749.hotfile.com/get/e8b3ff5718d1e923ee70c4f7aa964f5b7eebeae6/4f57347b/320/dc64fa314c26d547/870202b/Audigy_SupportPack_4_0.exe
SAFE

Downloaded File:
audigy_supportpack_4_0.exe
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File Actions
File: d:\internet\download\sound cards\creative\audigy2\daniel_k support packs\4.0\audigy_supportpack_4_0.exe
Removed
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File Thumbprint:
bdaa9128f192f5cae966c4e8cd0efb4fd236f1242094666f5ef3e59bd2995c46
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