The extension toggle button is greyed out, so I cannot enable the browser protection, nor can I enable safe-site.
Hi Dave,
We have sent you a private message requesting additional details. Could you please check?
Thanks,
Norton Family Team.
There are no other security or AV applications running.
Chrome is not running in safe mode.
I don't know what "extensions disabled mode" is, and a search online didn't reveal anything.
Could you please send me more details about how to identify if this is the case, and how to enable them if it is the case.
Thanks, Dave
Hi Dave,
Please check if you have any application like other antivirus applications or security applications that can try to restrict Norton's extensions or change Chrome's group policy.
Also please check if chrome is running in safe mode or extensions disabled mode.
Thanks,
Norton Family Team.