I made a data request weeks ago and am unable to get anywhere with Norton’s customer service teams. I am constantly being assured someone will contact me within a set number of hours and no one does.
I have resorted to asking for a copy of their complaints procedure but no one is able to provide this for me and I can’t find it anywhere online.
I’m at an absolute loss as to how to move this forward. Can anyone help??
I can add lots of screenshots with promised contacts if needs be.
Many thanks
Here is a bit more information that may be of assistance. It appears Norton makes it very hard to get a direct conversation going with someone who can actually get that done.
Hi SA,
Thanks for checking in. Slow progress- apparently someone will eventually send me the requested information…it’s two months since I requested it.l so not holding my breath.
No one will send me a copy of a complaints process as ‘this is for internal use only’.
I’m shocked by the appalling customer service received so not expecting anything anytime soon!
Thanks again
Hello again and thanks for the post back. I will move these posts back to your original post for the sake of dexterity. Then escalate for you accordingly.
