Brand new ASUS laptop with all updates for windows 8.1 installed.
Norton Internet Security latest version.
Here is the scenario.
1 Month ago a red x appears and says computer at risk. I do the update it downloads and installs and do a quick scan but it never finishes, and just shows 0 0 0 for what it scans. The red X remains, and i check for updates again and the same updates supposedly download and install. Same issue red x never dissapears, scan won't scan
I decide to remove the software then use eraser to clean and reinstall. Now it works fine.
However exactly 1 month later as the month changes I notice no updates have downloaded automatically and the red x appears exact same scenario. It has been 7 days since NIS downloaded updates.
I admit I am at a loss now as to what to do since it makes no sense to reinstall every month.
This is my friends laptop and she is in a panic.
Is there something going on with windows 8.1 and NIS that I have not read?
I can't keep going over and reinstalling. What can I try?
Thanks in advance.