Unable to get support to renew product

Norton 360 for Windows
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1

Note: Please do not post Personally Identifiable Information like email address, personal phone number, physical home address, product key etc.

Issue abstract: I am unable to contact nortons support using the phone number or to chat with support

Detailed description: I am unable to contact support for problems with my nortons 360 renewal phone hangs up and chat doesnt work.

Product & version number: not needed

OS details: windows 11

What is the error message you are seeing? says my session has expired when attempting to use chat support

If you have any supporting screenshots, please add them:

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Hello @emma_green
Welcome to the Norton Community!
Clear browser cache n’ cookies – try another browser – try Incognito or Private Window.

Care to share Norton support phone number – “hangs up”:
Care to share your geo-location:

Getting a “session has expired” error while trying to use live chat support usually means your web browser and the support platform’s security system have fallen out of sync. This is commonly triggered by corrupted tracking cookies, browser extensions, or network shifts (like switching between Wi-Fi and mobile data or using a VPN).

We’ll try to call attention:

May be best – to document/report “issue” directly via Norton support.
Note: for an official Norton response – open a support case:
Norton Support Help Center → Contact us (bottom of page)
Contact Norton Support → Let’s get started | Welcome (signed in)
How To Bypass Norton Bot

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