Unable to get to manage.norton.com, can't get phone # list or chat help

[photon209]

I have been unable to connect to manage.norton.com to install the upgrade from 360 to 360 multi device I recently purchased.

I have tried clearing the cache, used Firefox, Chrome and IE, and rebooting.  The site does not return a ping (DNS failure).

I cannot get a phone # to call as this also apparently uses the site get the local phone #s, as does chat.

Is this a common site failure or my problem?

Suggestions?

[SivulaBill]

Somewhat similar. I want to cancel/refund, before expiration of previous payment.. Norton says I must have contact with an agent, to cancel; seems fair, IF I had any way to contact them. Norton no longer allows phone calls from phones that do not support texting, and I do NOT have a cellphone (for years). I assume Norton would REJECT a phone call from anybody else’s cellphone. Norton will NOT chat (due to a “breach”?); I apparently have NO way to contact them. Seems, currently, I may need to spend $$$ for a lawyer, to get anything back. Anybody else having similar problem?

[bjm]

@SivulaBill

Somewhat similar. I want to cancel/refund, before expiration of previous payment.. Norton says I must have contact with an agent, to cancel; seems fair, IF I had any way to contact them. Norton no longer allows phone calls from phones that do not support texting, and I do NOT have a cellphone (for years). I assume Norton would REJECT a phone call from anybody else’s cellphone. Norton will NOT chat (due to a “breach”?); I apparently have NO way to contact them. Seems, currently, I may need to spend $$$ for a lawyer, to get anything back. Anybody else having similar problem?

What happens when you call from a land line?
What happens when you call from anybody else’s cellphone?
What happens when you try Chat?
What happens when you try Norton Social Media?

Did you try →
Cancellation & Refund Request → Get started
Norton Official Support Help Center → Contact us (bottom of page)
Contact Official Norton Support → Let’s get started.
Norton Social Media → Message

• Norton Cancellation and Refund Policy
• Norton annual and monthly subscription refunds

That specific banner message appears directly on the Official Norton Support Website https://support.norton.com/sp/en/us/home/current/help-center. It is a real warning posted by the company to explain why their phone lines are backed up.

The breach driving this spike in support calls is a massive third-party data leak. It is not a hack of Norton’s own internal systems.

• The Cause: A major external, third-party platform suffered a data breach, exposing roughly 184 million credentials and login URLs across the internet.
• The Impact: This leak included login paths to major consumer services like Google, Apple, Meta, PayPal, and Netflix. Because many people use the same passwords across multiple sites, Norton’s identity theft and Dark Web Monitoring systems have been actively alerting millions of customers that their credentials are floating on the dark web.
• The Support Delay: The sudden surge of customers receiving these automated dark web alerts has flooded Norton’s call centers with questions, causing higher-than-normal wait times.

[bjm]

Hello @SivulaBill