Hi,
I have bought a new 320GB SATA hard disk and formatted it and installed Windows XP Home Edition SP2 on it.
Applied all the security updates and upgraded to SP3. Applied all SP3 upgrades using automatic updates.
1> Tried installing NIS2010 using the NISDownloader.exe. It will show Installing and then end up in Collecting error logs and uninstalling.
2>Tried downloading NIS2010 thru. www.norton.com/nis10 and running the installation. Ended up in failed installation.
3> When ever there was error, I would use Norton Removal tools to remove NIS2010. and restart the PC.
4> The Phone support help desk has raised the issue to so called level 3. Still they have been unable to install NIS2010.
5> Have tried running CHKDSK /r on the disk and then installing NIS2010
6> For past more than 20 days the issue is open. Finally am approaching the forum for expert help.
7> I have tried to reinstallation on SP2 with updates applied. Still ended up in Collection error logs message.
Norton just won't install! So far I have reinstalled Windows 3 times in order to get NIS2010 installed.
From the phone support I understood where to look for logs. Today after reinstalling WindowsXp HomeEd and all updates for SP2 (except SP3 upgrade) I tried to install NIS2010 using NIS downloader. Still ended up in collecting error and uninstalling NIS2010. The error logs indicate this
?module=9000&error=100&build=B33BBCFDAC564CA389E04081D7BD1868&d=0&f=5.1.2600.2.0.0&g=2B6EB89269D511DFAB990016E66C5BF6&i=0&l=0&language=09.01&product=Norton%20Internet%20Security&q=20032950&t=0&u=00000040&upgrade=0&v=6.6.0.6&version=17.6.0.32&x=0&z=0
?module=9000&error=1&a=80047C71&b=CommitFiles&build=B33BBCFDAC564CA389E04081D7BD1868&d=0&f=5.1.2600.2.0.0&g=2B6EB89269D511DFAB990016E66C5BF6&h=19000&i=0&l=0&language=09.01&product=Norton%20Internet%20Security&q=20032950&t=0&u=00000040&upgrade=0&v=6.6.0.6&version=17.6.0.32&x=0&y=0&z=0
?module=9000&error=1&a=80047C71&b=CommitFiles&build=B33BBCFDAC564CA389E04081D7BD1868&d=0&f=5.1.2600.2.0.0&g=2B6EB89269D511DFAB990016E66C5BF6&h=19000&i=0&l=0&language=09.01&product=Norton%20Internet%20Security&q=20032950&t=0&u=00000040&upgrade=0&v=6.6.0.6&version=17.6.0.32&x=0&y=0&z=0
8> If you need any more inputs , please let me know.
9>Also should I install NIS2010 before upgrading to SP3 or after ? Does it really matter?
10> I have Linksys router thr which I connect to Modem. I also tried connecting PC directly to modem but ended up in same problem.
Thanks