Unable to Install Norton 360 Mobile on Galaxy S24 Ultra

Norton 360 for iOS | Android
1

Note: Please do not post Personally Identifiable Information like email address, personal phone number, physical home address, product key etc.

Issue abstract:I am having same problem of installing Norton 360 Mobile on my Samsung Galaxy S24. This has been happening and I have reached out to Norton support 3 times in the last 10 days. Each time it was escalated to Level 2 or 3 support and I have received emails with suggestions but nothing changes. I still cant get the app installed. Norton support tried to call me but the phone call was blocked by my Xfinity Medium spam filter which I have subsequently removed. I called back but Norton Level 1 support could not connect me to Level 2 or 3 support saying they would call me back but no calls have been received to date. I would upload the screenshot errors but I get the “New Users cannot upload attachments”
This is all very frustrating!!!

Detailed Uninstalled Norton 360 Mobile and downloaded updated version from Google Play. When I try to login or activate subscription I get We are Unable to Connect to the Server Please Try Again but the same screen with giberish appears. Same screen appears using both Wifi and Data. No VPN is used. Switched from Samsung Internet to Chrome but same screens appear.

Product & version number: Latest version of Norton 360 Mobile on Google Play

OS details: Android Version 15, Knox Version 3.11

What is the error message you are seeing? See screenshots

If you have any supporting screenshots, please add them: Unable to upload images because I am a new user

2

Please try uploading image to https://postimages.org/
Please try copy Direct link: and paste (space characters after dot - before Reply to break link) with your message.

for example:

png_20220
png_202201919×441 53.9 KB

https: //i. postimg. cc/FRDnZ2Zr/png-20065. png

or try Preformatted text </> to break link
https://i.postimg.cc/FRDnZ2Zr/png-20065.png

png_20221
png_20221486×192 14.8 KB

3

These same 2 images were posted on the Unable to Install on Android post on Sept 25.

Norton support sent me the following “canned” solution but I have tried these solution multiple tomes without success.

We’re following up on your recent support request (xxxxxxxxxxxxxxx).

Our team has reviewed the case and we would like you to try few additional troubleshooting steps to help resolve this issue:

The problem was identified as a temporary outage on our backend, which has since been resolved. To ensure smooth access moving forward, we kindly ask you to try the following steps:

  • Update the Norton 360 app to the latest version via Google Play

  • Disable any active VPNs, if applicable

  • Attempt to sign in to your Norton account directly within the Norton 360 app

  • If the issue persists, try switching your network to 5G/4G or a different Wi-Fi connection

4

@John_Piela So is the issue corrected or ?

SA

5

https://community.norton.com/t/unable-to-install-on-android/441620/4

6

This issue has NOT BEEN CORRECTED and is the as I just reported. Norton Support has NOT (I repeat NOT) figured it out or corrected the problem.