Unable to log in to norton family

I have been trying from 3 different computers over 3 days with no luck.  What is the problem?  Has Norton been hacked or what?  This is not right and has been driving me and my kids nuts.  I received my last email alert as of 9:27 A.M. today but nothing since and I know that there should be more based on my actions trying this.  Please fix this! I am not attaching the message I have received as I see that many other users are having the same problem.  I have been using Norton products since 2007 with no problem, but have only just recently started using Norton Family.  As of yet I cannot recommend it. And will start looking at others this week if needed.

O2Breather