Unable to log into Norton 360 Dash Board or Identity Safe..!

Hi, Every one,

I Had updated my norton to the latest recently however after that, on running a scan, My norton detected a virus named " Downloader.Dromedan". Norton was able to delete it using the Norton Power Eraser. But now I am unable to log into the Norton Dash board and the Identity Safe.

Any one can solve this problem? I tried to contact the norton online support who tried everything by remotely accessing my computer and finally the support guy too gave up saying they are unable to find the error and simply said will get back.

Thanks in advance