Unable to perform a System restore

Norton Security | Norton Internet Security
1

I am struggling a bit becz i am kinda new to Norton 360 ( i was using Kaspersky before), i don't think i am infected by a malware but recently my Norton 360 kinda got messed up by itself So a technicial from norton remotely reinstalled it. After that i can still feel the laggyness(unusual) so i did a system restore and i got an error....i tried to do system restore for nearly 5 times:smileymad:. And finally Norton was the crook stopping the system restore. So i disabled all the things and got successful............and guess what! the PC became more laggy.:smileymad:. Now how can i get rid of this LAG!! I still got 273 days of subscription.:smileymad:

 

<<Edit: Subject edited to match the contents of the post>>

Message Edited by TomV on 05-12-2009 06:13 AM
2

I am struggling a bit becz i am kinda new to Norton 360 ( i was using Kaspersky before), i don't think i am infected by a malware but recently my Norton 360 kinda got messed up by itself So a technicial from norton remotely reinstalled it. After that i can still feel the laggyness(unusual) so i did a system restore and i got an error....i tried to do system restore for nearly 5 times:smileymad:. And finally Norton was the crook stopping the system restore. So i disabled all the things and got successful............and guess what! the PC became more laggy.:smileymad:. Now how can i get rid of this LAG!! I still got 273 days of subscription.:smileymad:

 

<<Edit: Subject edited to match the contents of the post>>

Message Edited by TomV on 05-12-2009 06:13 AM
3

I would also recommend that you download a fresh installation file of N36 v3 before you start the uninstall process.  You can find the file here at Reinstall After Removal .

4

I would also recommend using the Kaspersky product removal tool prior to downloading Norton in case of left-overs causing conflicts.

 

http://support.kaspersky.com/faq/?qid=208279463

5

Delphinium’s comment is a must in this case.  I know from experience that KL software leaves driver traces in the registry and can cause some serious delays.  Good catch, Delph!

6

Also, in the  future, I would disable Norton Protection from the N360 settings when performing a system restore.

This is our Symantec file and registry protection.

This may be why the Restore is failing.

Just remember to turn it back on after the restore (if N360 is still on the sysytem after that).