Unable to renew

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1

I live in England and I have been trying to renew my Norton 360 platinum from the app and account by pressing the renew now button but I am taken to the web site via the following link.

https://buy.norton.com/rd/directrenewal?ECOMMERCEACTION=RENEW&SSLT=4&spefsku=90001237-FA&spskup=21414859&SKUf=90001237-FA&SKUp=21414859&pid=1237&psn=XKQB62298Q9F&serviceID=896&PUID=5039&partnerID=1000&TARGETPSN=XKQB62298Q9F&TARGETPRODUCTLINE=896&TARGETPRODUCTLINEGROUP=41&PRODUCTTREE=CicKS1gMNkJROTIyOVE4CBJGNDEyODQxGjk1MDkLMTAwNzMyQUYtEgEgCAkPZ18gAAFvHBAAKAIYDhoeZQIKCBJuMzEyODY3KDM2CDIBEAAIABgBQAEgA0gBRA9aQUZFVExVQkVXMXZ8YjAuMzYkNDA3MzUwMjE5NDIxOTUzNzkxOTg2ODc5Nzk0NTgzNTEwAGg4MQRyMDAwpAGaVVMBQ1NCUElST0lUTF9OS0NPRElfVUY9SUZMTUxMVE5FMVY6NTU6OGQzNGM4MjI4NWU1ZjBlZjQ3ODNiMDk3Y2U5ODdiYmE2NmM0M2JmMjY1ODIxZTE3MDJjNThhOTA5ODhlZmMyNDM1NjYwYWY3YmYyM2U0MTliYjFkNTM5OTRjODM2YjcwY2IyZTg2NDdhNWJkYzk4NGViZjZiNDBmZjA3ZWJj&SN=XKQB62298Q9F&origin=mweb&inid=mynorton-dashboard_store_renewnow-dynamicpricing&lang=en&ctry=GB

It is a blank site with no option to renew, information, support or advice. 

Can this be addressed, rectified and fixed?

I am running out of time.

 

2

Hello ianj-rose7. Do you have internet connectivity for other sites or just the email? Also, since you have a subscription, open your Norton account via your browser . Download your product and renew from there. Let us know how thing go. Stay healthy!!

Cheers