Unable to scan with Norton 360

I have attached my Hijackthis log if it helps

Message Edited by alissimore on 08-21-2009 03:28 PM

When I try to run the scan, it says 0 files have been scanned and stays there indefinitely… Sometimes if I try to run the quick scan it says “another scan is already running.”

I have attached my Hijackthis log if it helps

Message Edited by alissimore on 08-21-2009 03:28 PM

Alissimore:

 

Please run a SysProt log for us so we can check your system for rootkit activity. You will need to disable Norton auto-protect while you run the scan.

Once it is downloaded to your desktop, right click on the SysProt icon, go to properties, and click unblock and apply.

Choose log, check all the boxes except show hidden objects only and scan.

You will be able to post the log here using the "add attachments" link just below the orange post button.

http://homepages.slingshot.co.nz/~crutches/SysProt

here it is

Well, Alissimore:

 

You have two rootkit infections on your system, which is why things are not working.  I will advise Quads, who is our guru responsible for these repairs.  Do not try to remove them yourself as it can be dangerous to your system.

Hi

 

 

If you have Spybot S&D installed remove it 

 

Also during the restarts with Avenger if Your PC has a Startup repair center like with HP and Toshiba tell it to start Normally if it kicks in.

 

1. Download Avenger to your desktop,

 

Unzipped version http://homepages.slingshot.co.nz/~crutches/Avenger/

OR Creators website http://swandog46.geekstogo.com/avenger2/avenger2.html with zipped version to the unzip to desktop 

 

2. Click to run "Avenger.exe"  (right click "Run as Administrator" if using Vista)

 

3. In the "Input script here:" copy and paste the script between the lines

 


Drivers to disable:

ESQULserv.sys

gaopdxserv.sys 

 

Drivers to delete:

ESQULserv.sys

gaopdxserv.sys 

 

Files to delete:

C:\Autorun.inf

D:\Autorun.inf

C:\Windows\System32\drivers\ESQULqbhbianftirwmjlmmeqdeahhxnyeugkq.sys

C:\Windows\System32\drivers\gaopdxwacdpbmw.sys 

C:\Windows\System32\ESQULzcounter

C:\WINDOWS\System32\gaopdxcounter 

 

Registry keys to delete:

HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\ESQULserv.sys

HKEY_LOCAL_MACHINE\SYSTEM\ControlSet001\Services\ESQULserv.sys

HKEY_LOCAL_MACHINE\SYSTEM\ControlSet002\Services\ESQULserv.sys

HKEY_LOCAL_MACHINE\SYSTEM\ControlSet003\Services\ESQULserv.sys

HKEY_LOCAL_MACHINE\SYSTEM\ControlSet004\Services\ESQULserv.sys

HKEY_LOCAL_MACHINE\SYSTEM\ControlSet005\Services\ESQULserv.sys

HKEY_LOCAL_MACHINE\SYSTEM\ControlSet006\Services\ESQULserv.sys

HKEY_LOCAL_MACHINE\SYSTEM\ControlSet007\Services\ESQULserv.sys

HKEY_LOCAL_MACHINE\SYSTEM\ControlSet008\Services\ESQULserv.sys

HKEY_LOCAL_MACHINE\SYSTEM\ControlSet009\Services\ESQULserv.sys

HKEY_LOCAL_MACHINE\SYSTEM\ControlSet010\Services\ESQULserv.sys

HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\gaopdxserv.sys

HKEY_LOCAL_MACHINE\SYSTEM\ControlSet001\Services\gaopdxserv.sys

HKEY_LOCAL_MACHINE\SYSTEM\ControlSet002\Services\gaopdxserv.sys

HKEY_LOCAL_MACHINE\SYSTEM\ControlSet003\Services\gaopdxserv.sys

HKEY_LOCAL_MACHINE\SYSTEM\ControlSet004\Services\gaopdxserv.sys

HKEY_LOCAL_MACHINE\SYSTEM\ControlSet005\Services\gaopdxserv.sys

HKEY_LOCAL_MACHINE\SYSTEM\ControlSet006\Services\gaopdxserv.sys

HKEY_LOCAL_MACHINE\SYSTEM\ControlSet007\Services\gaopdxserv.sys

HKEY_LOCAL_MACHINE\SYSTEM\ControlSet008\Services\gaopdxserv.sys

HKEY_LOCAL_MACHINE\SYSTEM\ControlSet009\Services\gaopdxserv.sys

HKEY_LOCAL_MACHINE\SYSTEM\ControlSet010\Services\gaopdxserv.sys

HKEY_LOCAL_MACHINE\SOFTWARE\ESQUL 

HKEY_LOCAL_MACHINE\SOFTWARE\gaopdx 


 

Here is a screenshot (script updated since shot)

 

Avenger.jpg

 

Make sure the "Automatically disable any rootkits found" is NOT selected

 

4. Click "Execute"

 

You will be asked to restart the PC click "Yes", when the PC restarts the load screen will takes slightly longer, then when it looks as though windows is loading the PC will restart again.

Then when Windows fully loads the Avenger log will be loaded, showing files it could or could not find.

 

5. Restart the PC again, then see if you can install  Update and run Malwarebytes  http://www.filehippo.com/download_malwarebytes_anti_malware/

 

Quads   

Thanks quads. I ran the Avenger script. The log is attached.

 

The malwarebytes update worked, and it is currently scanning. It's already found 2 infected objects... What should I do? 

 

 

This is the result from the malwarebytes scan

Hi

 

Have Malwarebytes Remove all of those and then click the "update" tab in Malwarebytes to check for any updates, Then do another full scan to see if any are still there and Malwarebytes can't remove after all.

 

Mainly the Vundo and Resycled  entries

 

Quads