Hi all,
My parents' computer had been hit with exactly thirty threats (adwares to spywares to trojans!!) (they're not too updated with the internet world = popups). I was able to clean it by using Malwarebytes (Norton did not alert for any of this except for two). Continuing, still now, Norton keeps popping up these errors message; something about SONAR (sp?) and more. I am trying to do a full scan of the computer, but it stops at around 5100 files and it says complete. Plus, one moment my auto-protect is off, the next is about the firewall or advanced-protection-something being disabled, etc. I cannot even open up the "settings" page to customize the settings or anything.
I want to uninstall this product and reinstall it, but I tried the Control Panel > Add/Remove, the Uninstaller from the Norton folder, and the Norton Removal Tool. Didn't work. It just stayed on the screen about identifying Norton products, etc and stuck there. I left it on for a good three hours and not an inch. Then the computer just froze up and I would hold down the power button to force-shut the computer down.
Can someone please help me how to remove it? Thanks for any valuable info.
Best,
Lily