I have been trying to install Norton Family on a new Windows 8.1 device. However, when I added the device to my account, I noticed that it had a device name that I did not want. So I deleted the device from my account, went and changed the name of the computer, and rebooted. Then I tried to uninstall the Norton Family client version from the computer, but it will not let me. It says that the client version is associated with a different account. I do not understand how since it was under my account in which it was installed.
I have tried downloading and reinstalling the program, but then my account still does not recognize it.
I have tried renaming the computer back to what it was before and uninstalling.
How do I uninstall this client when it does not recognize me as the account holder?